Aircraft Purser SOPs
Creating Standard Operating Procedures for your Aircraft Purser work can be difficult and take time. That’s why we’ve created these example Aircraft Purser SOPs so you can jumpstart your SOP creation process. We want to help you set up your Aviation systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Aviation procedures in one place, your team will have the information they need at all times. Let’s look at some Aircraft Purser SOP examples.
Aircraft Purser SOP Examples
1. Pre-flight Cabin Inspection: The purpose of this SOP is to ensure that the cabin is clean, well-stocked, and ready for passenger boarding. The scope of this SOP includes checking the cleanliness of the cabin, verifying the availability of necessary supplies such as blankets, pillows, and safety equipment, and ensuring that all seats are in proper working condition. The aircraft purser is responsible for conducting this inspection before each flight. This SOP may reference other SOPs such as “Cabin Cleaning Procedures” and “Emergency Equipment Check.”
2. Passenger Boarding Procedures: This SOP outlines the process for efficiently and safely boarding passengers onto the aircraft. The purpose of this SOP is to ensure a smooth boarding experience for passengers while adhering to safety regulations. The scope of this SOP includes verifying passenger tickets, assisting passengers with stowing their carry-on luggage, and providing necessary information regarding seat assignments and safety procedures. The aircraft purser is responsible for overseeing the boarding process and coordinating with the cabin crew. This SOP may reference other SOPs such as “Cabin Crew Duties” and “Emergency Evacuation Procedures.”
3. In-flight Service Standards: The purpose of this SOP is to establish the service standards for the cabin crew during the flight. The scope of this SOP includes guidelines for providing food and beverage service, attending to passenger requests, and maintaining a pleasant and comfortable environment for passengers. The aircraft purser is responsible for ensuring that the cabin crew follows these service standards. This SOP may reference other SOPs such as “Food Handling Procedures” and “Passenger Assistance Protocol.”
4. Emergency Evacuation Procedures: This SOP outlines the procedures to be followed in the event of an emergency evacuation. The purpose of this SOP is to ensure the safety of passengers and crew members during an emergency situation. The scope of this SOP includes instructions for initiating the evacuation, directing passengers to emergency exits, and coordinating with other crew members to ensure a swift and orderly evacuation. The aircraft purser is responsible for assisting passengers during the evacuation and ensuring that all necessary procedures are followed. This SOP may reference other SOPs such as “Emergency Equipment Check” and “Cabin Crew Duties.”
5. Passenger Disembarkation Procedures: This SOP details the procedures for safely and efficiently disembarking passengers from the aircraft after landing. The purpose of this SOP is to ensure a smooth and organized disembarkation process. The scope of this SOP includes guiding passengers to the appropriate exits, assisting with retrieving carry-on luggage, and providing any necessary information or assistance. The aircraft purser is responsible for overseeing the disembarkation process and coordinating with the cabin crew. This SOP may reference other SOPs such as “Cabin Crew Duties” and “Baggage Handling Procedures.”
6. Cabin Crew Training and Evaluation: This SOP outlines the process for training and evaluating cabin crew members. The purpose of this SOP is to ensure that all cabin crew members are adequately trained and competent in their duties. The scope of this SOP includes initial training, recurrent training, and performance evaluations. The aircraft purser, along with the training department, is responsible for implementing this SOP. This SOP may reference other SOPs such as “Cabin Crew Duties” and “Emergency Procedures Training.”
7. Passenger Complaint Handling: This SOP provides guidelines for handling passenger complaints and resolving issues in a professional and efficient manner. The purpose of this SOP is to ensure customer satisfaction and maintain a positive image for the airline. The scope of this SOP includes receiving and documenting complaints, investigating the issues, and providing appropriate resolutions or compensations. The aircraft purser, along with the customer service department, is responsible for implementing this SOP. This SOP may reference other SOPs such as “Customer Service Protocol” and “Cabin Crew Duties.”
Aircraft Purser SOP Templates
Looking for SOP templates for your Aircraft Purser work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Aircraft Purser work. Get in touch if you’ve got questions about the quickest way to build out your Aviation SOPs library.