Example SOPs: Ambulance Dispatcher

Ambulance Dispatcher SOPs

Creating Standard Operating Procedures for your Ambulance Dispatcher work can be difficult and take time. That’s why we’ve created these example Ambulance Dispatcher SOPs so you can jumpstart your SOP creation process. We want to help you set up your Emergency Services systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Emergency Services procedures in one place, your team will have the information they need at all times. Let’s look at some Ambulance Dispatcher SOP examples.

Ambulance Dispatcher SOP Examples

1. SOP: Call Receiving and Triage
Purpose: This SOP outlines the process for receiving emergency calls, gathering necessary information, and triaging the calls based on the severity of the situation. It ensures that the dispatcher obtains accurate and relevant details to dispatch appropriate resources promptly.
Scope: Applies to all emergency calls received by the ambulance dispatch center.
Person Responsible: Ambulance Dispatcher
References: SOP: Dispatching Procedures

2. SOP: Dispatching Procedures
Purpose: This SOP details the steps involved in dispatching ambulances to emergency scenes. It includes prioritizing calls, determining the appropriate level of response, and coordinating with other emergency services. The goal is to ensure efficient and effective deployment of resources.
Scope: Applies to all ambulance dispatch operations.
Person Responsible: Ambulance Dispatcher
References: SOP: Call Receiving and Triage, SOP: Radio Communication

3. SOP: Radio Communication
Purpose: This SOP establishes guidelines for effective radio communication between dispatchers and ambulance crews. It covers proper radio etiquette, clear and concise communication, and the use of standardized codes and terminology. The aim is to maintain clear and accurate communication to facilitate efficient response and coordination.
Scope: Applies to all radio communications within the ambulance dispatch center.
Person Responsible: Ambulance Dispatcher
References: SOP: Dispatching Procedures

4. SOP: Resource Management
Purpose: This SOP outlines the procedures for managing ambulance resources, including tracking availability, deployment, and coordination with other agencies. It ensures that ambulances are strategically positioned to provide timely response and that resources are utilized optimally.
Scope: Applies to all ambulance resources managed by the dispatch center.
Person Responsible: Ambulance Dispatcher
References: SOP: Dispatching Procedures

5. SOP: Incident Documentation
Purpose: This SOP defines the process for accurately documenting incidents, including call details, dispatch information, and any relevant updates. It ensures that a comprehensive record is maintained for each incident, which can be used for analysis, reporting, and quality improvement purposes.
Scope: Applies to all incidents handled by the ambulance dispatch center.
Person Responsible: Ambulance Dispatcher
References: SOP: Dispatching Procedures

6. SOP: Emergency Medical Dispatch
Purpose: This SOP provides guidelines for emergency medical dispatchers to provide pre-arrival instructions to callers in certain medical emergencies. It includes protocols for providing CPR instructions, childbirth assistance, and other life-saving interventions over the phone until the ambulance arrives.
Scope: Applies to emergency medical dispatchers handling specific medical emergencies.
Person Responsible: Ambulance Dispatcher
References: SOP: Call Receiving and Triage

7. SOP: Mutual Aid and Interagency Coordination
Purpose: This SOP outlines the procedures for requesting and coordinating mutual aid from neighboring emergency services agencies. It ensures effective collaboration and resource sharing during large-scale incidents or when additional resources are needed.
Scope: Applies to situations requiring mutual aid or interagency coordination.
Person Responsible: Ambulance Dispatcher
References: SOP: Dispatching Procedures

8. SOP: Shift Handover
Purpose: This SOP establishes guidelines for the smooth transition of responsibilities during shift changes. It includes procedures for sharing critical information, updating status boards, and ensuring continuity of operations. The goal is to minimize disruptions and maintain a seamless workflow.
Scope: Applies to all shift changes within the ambulance dispatch center.
Person Responsible: Ambulance Dispatcher
References: None

Ambulance Dispatcher SOP Templates

Looking for SOP templates for your Ambulance Dispatcher work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Ambulance Dispatcher work. Get in touch if you’ve got questions about the quickest way to build out your Emergency Services SOPs library.