Example SOPs: Bank Teller (Front-Office)

Bank Teller (Front-Office) SOPs

Creating Standard Operating Procedures for your Bank Teller (Front-Office) work can be difficult and take time. That’s why we’ve created these example Bank Teller (Front-Office) SOPs so you can jumpstart your SOP creation process. We want to help you set up your Customer Service systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Customer Service procedures in one place, your team will have the information they need at all times. Let’s look at some Bank Teller (Front-Office) SOP examples.

Bank Teller (Front-Office) SOP Examples

1. Cash Handling Procedure: The purpose of this SOP is to outline the proper procedures for handling cash transactions at the bank teller’s front-office. It includes steps for counting, verifying, and recording cash deposits and withdrawals, as well as guidelines for handling counterfeit currency. The scope of this SOP covers all cash transactions conducted by the bank teller. The bank teller is responsible for following this procedure, and references to other related SOPs include the Cash Register Reconciliation Procedure and the Currency Exchange Procedure.

2. Customer Identification Procedure: The purpose of this SOP is to establish guidelines for verifying the identity of customers during various transactions, such as account withdrawals, check cashing, and account opening. It includes steps for requesting and verifying identification documents, as well as procedures for handling situations where identification is not readily available. The scope of this SOP covers all customer interactions requiring identification verification. The bank teller is responsible for following this procedure, and references to other related SOPs include the Account Opening Procedure and the Suspicious Activity Reporting Procedure.

3. Account Opening Procedure: The purpose of this SOP is to outline the steps for opening new bank accounts for customers. It includes guidelines for collecting necessary documentation, completing account application forms, and conducting necessary background checks. The scope of this SOP covers the process of opening various types of accounts, such as savings, checking, and certificates of deposit. The bank teller is responsible for initiating this procedure, and references to other related SOPs include the Customer Identification Procedure and the Account Closing Procedure.

4. Account Closing Procedure: The purpose of this SOP is to provide guidelines for closing bank accounts upon customer request or due to specific circumstances, such as account inactivity or fraudulent activities. It includes steps for verifying the customer’s identity, transferring funds, and updating account records. The scope of this SOP covers the closure of all types of bank accounts. The bank teller is responsible for initiating this procedure, and references to other related SOPs include the Customer Identification Procedure and the Account Opening Procedure.

5. Check Clearing Procedure: The purpose of this SOP is to establish guidelines for processing and clearing checks deposited by customers. It includes steps for endorsing, verifying, and recording check deposits, as well as procedures for handling returned or dishonored checks. The scope of this SOP covers all check clearing activities conducted by the bank teller. The bank teller is responsible for following this procedure, and references to other related SOPs include the Cash Handling Procedure and the Check Fraud Prevention Procedure.

6. Customer Complaint Handling Procedure: The purpose of this SOP is to provide guidelines for handling customer complaints and resolving issues in a timely and satisfactory manner. It includes steps for actively listening to customer concerns, documenting complaints, investigating the issue, and providing appropriate solutions or compensation. The scope of this SOP covers all customer complaints received by the bank teller. The bank teller is responsible for initiating this procedure, and references to other related SOPs include the Customer Service Standards Procedure and the Escalation Procedure.

7. End-of-Day Balancing Procedure: The purpose of this SOP is to outline the steps for reconciling and balancing the bank teller’s cash drawer at the end of each business day. It includes guidelines for counting cash, comparing transaction records, and resolving any discrepancies. The scope of this SOP covers the daily balancing of the bank teller’s cash drawer. The bank teller is responsible for following this procedure, and references to other related SOPs include the Cash Handling Procedure and the Cash Register Reconciliation Procedure.

8. Customer Service Standards Procedure: The purpose of this SOP is to establish the standards and expectations for providing exceptional customer service at the bank teller’s front-office. It includes guidelines for greeting customers, addressing their needs, and maintaining a professional and friendly demeanor. The scope of this SOP covers all customer interactions conducted by the bank teller. The bank teller is responsible for following this procedure, and references to other related SOPs include the Customer Complaint Handling Procedure and the Customer Identification Procedure.

9. Currency Exchange Procedure: The purpose of this SOP is to provide guidelines for exchanging foreign currency for customers. It includes steps for verifying the authenticity of foreign currency, calculating exchange rates, and recording transactions accurately. The scope of this SOP covers all currency exchange activities conducted by the bank teller. The bank teller is responsible for following this procedure, and references to other related SOPs include the Cash Handling Procedure and the Customer Identification Procedure.

10. Cash Register Reconciliation Procedure: The purpose of this SOP is to outline the steps for reconciling the bank teller’s cash register at the end of each business day. It includes guidelines for comparing cash register records with transaction records, identifying discrepancies, and resolving any issues. The scope of this SOP covers the daily reconciliation of the bank teller’s cash register. The bank teller is responsible for following this procedure, and references to other related SOPs include the Cash Handling Procedure and the End-of-Day Balancing Procedure

Bank Teller (Front-Office) SOP Templates

Looking for SOP templates for your Bank Teller (Front-Office) work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Bank Teller (Front-Office) work. Get in touch if you’ve got questions about the quickest way to build out your Customer Service SOPs library.