Example SOPs: Barman

Barman SOPs

Creating Standard Operating Procedures for your Barman work can be difficult and take time. That’s why we’ve created these example Barman SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Barman SOP examples.

Barman SOP Examples

1. SOP: Opening Procedures
Purpose: This SOP outlines the steps to be followed when opening the bar for business. It includes tasks such as checking inventory levels, restocking supplies, setting up the bar area, and ensuring all equipment is in working order. The purpose is to ensure a smooth start to the day’s operations and provide a welcoming environment for customers.
Scope: Applies to all bar staff involved in opening the bar.
Person Responsible: Bar manager or designated opening staff.
References: This SOP may reference other SOPs such as Inventory Management, Equipment Maintenance, and Bar Setup.

2. SOP: Customer Service Standards
Purpose: This SOP establishes the expected level of customer service to be provided by bar staff. It includes guidelines on greeting customers, taking orders, serving drinks, handling complaints, and maintaining a friendly and professional demeanor. The purpose is to ensure consistent and exceptional customer experiences, leading to customer satisfaction and loyalty.
Scope: Applies to all bar staff involved in customer service.
Person Responsible: Bar manager or designated customer service trainer.
References: This SOP may reference other SOPs such as Drink Preparation, Cash Handling, and Complaint Resolution.

3. SOP: Drink Preparation
Purpose: This SOP outlines the standardized procedures for preparing and serving various types of drinks, including cocktails, beers, wines, and non-alcoholic beverages. It includes steps for measuring ingredients, mixing techniques, garnishing, and presentation. The purpose is to ensure consistency in drink quality, taste, and appearance, enhancing the overall customer experience.
Scope: Applies to all bar staff involved in drink preparation.
Person Responsible: Bar manager or designated drink preparation trainer.
References: This SOP may reference other SOPs such as Inventory Management, Glassware Handling, and Hygiene Practices.

4. SOP: Cash Handling and POS Operations
Purpose: This SOP provides guidelines for handling cash transactions, operating the point-of-sale (POS) system, and reconciling cash at the end of each shift. It includes procedures for accepting payments, providing change, processing credit card transactions, and maintaining accurate records. The purpose is to ensure proper cash management, minimize errors, and prevent theft or discrepancies.
Scope: Applies to all bar staff involved in cash handling and POS operations.
Person Responsible: Bar manager or designated cash handling trainer.
References: This SOP may reference other SOPs such as Opening Procedures, Closing Procedures, and Inventory Management.

5. SOP: Closing Procedures
Purpose: This SOP outlines the tasks to be completed when closing the bar at the end of the day or shift. It includes responsibilities such as cleaning and sanitizing the bar area, restocking supplies, securing cash and valuables, and shutting down equipment. The purpose is to ensure a clean and organized bar for the next day’s operations and to maintain security measures.
Scope: Applies to all bar staff involved in closing procedures.
Person Responsible: Bar manager or designated closing staff.
References: This SOP may reference other SOPs such as Inventory Management, Equipment Maintenance, and Cleaning and Sanitization.

6. SOP: Responsible Alcohol Service
Purpose: This SOP provides guidelines for responsible alcohol service, including checking identification, monitoring customer intoxication levels, and refusing service when necessary. It includes procedures for handling intoxicated or underage customers, promoting alternative transportation options, and complying with legal requirements. The purpose is to ensure the safety and well-being of customers and to comply with alcohol service regulations.
Scope: Applies to all bar staff involved in alcohol service.
Person Responsible: Bar manager or designated responsible alcohol service trainer.
References: This SOP may reference other SOPs such as Customer Service Standards, Complaint Resolution, and Legal Compliance

Barman SOP Templates

Looking for SOP templates for your Barman work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Barman work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.