Example SOPs: Booking Manager

We’ve made it easy for you to build your Booking Manager SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your Booking Manager SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

Booking Manager SOPs

Creating Standard Operating Procedures for your Booking Manager work can be difficult and take time. That’s why we’ve created these example Booking Manager SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Booking Manager SOP examples.

Booking Manager SOP Examples

1. SOP: Reservation Management
Purpose: This SOP outlines the process for managing reservations, including receiving and confirming bookings, updating availability, and maintaining accurate records. It ensures efficient handling of reservations and minimizes errors or double bookings.
Scope: This SOP applies to all booking managers and staff involved in reservation management.
Person Responsible: Booking Manager
References: This SOP may reference the SOP for Front Desk Operations, which provides guidelines for handling guest inquiries and managing check-ins.

2. SOP: Rate and Inventory Management
Purpose: This SOP establishes guidelines for managing room rates and inventory to maximize revenue and occupancy. It includes monitoring market trends, adjusting rates based on demand, and updating availability across various booking channels.
Scope: All booking managers and revenue management team members are responsible for following this SOP.
Person Responsible: Revenue Manager
References: This SOP may reference the SOP for Revenue Management, which provides strategies for optimizing revenue and forecasting demand.

3. SOP: Group Booking Management
Purpose: This SOP outlines the process for handling group bookings, including negotiating rates, managing room blocks, and coordinating special requests. It ensures smooth execution of group reservations and enhances guest satisfaction.
Scope: Booking managers and sales team members involved in group bookings should adhere to this SOP.
Person Responsible: Sales Manager
References: This SOP may reference the SOP for Sales and Marketing, which provides guidelines for promoting group bookings and attracting corporate clients.

4. SOP: Cancellation and No-Show Handling
Purpose: This SOP defines the procedures for handling cancellations and no-shows, including communicating with guests, processing refunds, and updating availability. It ensures proper handling of these situations to minimize revenue loss and maintain guest satisfaction.
Scope: All booking managers and front desk staff should follow this SOP.
Person Responsible: Booking Manager
References: This SOP may reference the SOP for Front Desk Operations, which provides guidelines for handling guest interactions and managing check-outs.

5. SOP: Channel Management
Purpose: This SOP outlines the process for managing online travel agency (OTA) channels and other distribution channels. It includes updating rates, availability, and content, as well as monitoring channel performance. It ensures consistent and accurate information across all channels, maximizing visibility and bookings.
Scope: Booking managers and revenue management team members are responsible for channel management.
Person Responsible: Revenue Manager
References: This SOP may reference the SOP for Revenue Management, which provides strategies for optimizing channel distribution and managing partnerships.

6. SOP: Reporting and Analysis
Purpose: This SOP establishes guidelines for generating regular reports and analyzing booking data to identify trends, evaluate performance, and make informed decisions. It includes tracking key performance indicators (KPIs), such as occupancy rate, average daily rate (ADR), and revenue per available room (RevPAR).
Scope: Booking managers and revenue management team members should follow this SOP.
Person Responsible: Revenue Manager
References: This SOP may reference the SOP for Revenue Management, which provides guidelines for analyzing data and forecasting demand.

7. SOP: Guest Communication and Follow-up
Purpose: This SOP outlines the procedures for communicating with guests before, during, and after their stay. It includes sending confirmation emails, pre-arrival information, and post-stay surveys. It ensures effective communication and enhances guest satisfaction.
Scope: All booking managers and front desk staff should adhere to this SOP.
Person Responsible: Booking Manager
References: This SOP may reference the SOP for Front Desk Operations, which provides guidelines for guest interactions and handling guest requests

 

Booking Manager SOP Templates

Looking for SOP templates for your Booking Manager work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Booking Manager work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.

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