Example SOPs: Bouncer, Doorman

Bouncer, Doorman SOPs

Creating Standard Operating Procedures for your Bouncer, Doorman work can be difficult and take time. That’s why we’ve created these example Bouncer, Doorman SOPs so you can jumpstart your SOP creation process. We want to help you set up your Security systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Security procedures in one place, your team will have the information they need at all times. Let’s look at some Bouncer, Doorman SOP examples.

Bouncer, Doorman SOP Examples

1. SOP: Access Control
Purpose: The purpose of this SOP is to ensure the safety and security of the premises by controlling access to authorized personnel only. It includes checking identification, verifying guest lists, and enforcing entry requirements such as dress code or age restrictions.
Scope: This SOP applies to all entry points of the establishment, including main entrances, side doors, and VIP areas.
Person Responsible: The bouncer/doorman on duty.
References: This SOP should be followed in conjunction with the SOP for Guest List Management and the SOP for Identification Verification.

2. SOP: Crowd Management
Purpose: The purpose of this SOP is to maintain order and ensure the safety of patrons during crowded events or busy nights. It includes monitoring crowd density, identifying potential conflicts, and diffusing tense situations.
Scope: This SOP applies to all areas within the establishment where crowds gather, such as dance floors, bars, and outdoor spaces.
Person Responsible: The bouncer/doorman on duty, with support from other security personnel if necessary.
References: This SOP should be followed in conjunction with the SOP for Conflict Resolution and the SOP for Emergency Evacuation.

3. SOP: Conflict Resolution
Purpose: The purpose of this SOP is to provide guidelines for handling conflicts or disputes between patrons or staff members. It includes de-escalation techniques, communication strategies, and the use of physical intervention as a last resort.
Scope: This SOP applies to all situations where conflicts arise within the establishment, whether verbal or physical.
Person Responsible: The bouncer/doorman on duty, with support from other security personnel if necessary.
References: This SOP should be followed in conjunction with the SOP for Use of Force and the SOP for Communication Protocols.

4. SOP: Use of Force
Purpose: The purpose of this SOP is to establish guidelines for the use of physical force when necessary to protect oneself, others, or property. It includes techniques for restraining individuals, removing unruly patrons, and managing aggressive behavior.
Scope: This SOP applies to situations where physical force is required to maintain order and safety within the establishment.
Person Responsible: The bouncer/doorman on duty, with support from other security personnel if necessary.
References: This SOP should be followed in conjunction with the SOP for Conflict Resolution and the SOP for Emergency Response.

5. SOP: Emergency Response
Purpose: The purpose of this SOP is to outline procedures for responding to emergencies such as fires, medical incidents, or acts of violence. It includes evacuation plans, first aid protocols, and communication protocols with emergency services.
Scope: This SOP applies to all staff members, including bouncers/doormen, and outlines their roles and responsibilities during emergency situations.
Person Responsible: The bouncer/doorman on duty, with support from other security personnel and cooperation with emergency services.
References: This SOP should be followed in conjunction with the SOP for Crowd Management and the SOP for Communication Protocols

Bouncer, Doorman SOP Templates

Looking for SOP templates for your Bouncer, Doorman work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Bouncer, Doorman work. Get in touch if you’ve got questions about the quickest way to build out your Security SOPs library.