Example SOPs: Busser

Busser SOPs

Creating Standard Operating Procedures for your Busser work can be difficult and take time. That’s why we’ve created these example Busser SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Busser SOP examples.

Busser SOP Examples

1. Table Set-up SOP: The purpose of this SOP is to ensure that all tables are properly set up before guests arrive. It includes tasks such as arranging cutlery, glassware, and napkins, as well as ensuring that condiments and other necessary items are available. The scope of this SOP covers all dining areas within the establishment. The busser is responsible for following this SOP, and it may reference other SOPs such as the “Table Clearing SOP” and the “Table Maintenance SOP.”

2. Table Clearing SOP: This SOP outlines the process of clearing tables after guests have finished their meals. It includes removing used plates, glasses, and cutlery, as well as wiping down the table surface. The purpose of this SOP is to maintain a clean and organized dining area for incoming guests. The busser is responsible for following this SOP, and it may reference the “Table Set-up SOP” for guidance on arranging tables.

3. Beverage Refill SOP: The purpose of this SOP is to ensure that guests’ beverages are promptly refilled throughout their dining experience. It includes regularly checking on tables to identify empty or low beverage glasses and promptly refilling them. The scope of this SOP covers all dining areas within the establishment. The busser is responsible for following this SOP, and it may reference the “Table Clearing SOP” for guidance on clearing any empty glasses.

4. Assistance to Servers SOP: This SOP outlines the busser’s role in assisting servers during busy periods or when requested. It includes tasks such as delivering food orders to tables, refilling bread baskets, and assisting with any other tasks that may help improve the overall dining experience for guests. The purpose of this SOP is to ensure smooth coordination between the busser and servers, enhancing efficiency and customer satisfaction. The busser is responsible for following this SOP, and it may reference the “Table Set-up SOP” for guidance on arranging tables for specific orders.

5. Restroom Maintenance SOP: This SOP details the busser’s responsibilities in maintaining cleanliness and supplies in the restrooms. It includes tasks such as regularly checking and restocking toilet paper, paper towels, and soap dispensers, as well as cleaning sinks, mirrors, and other surfaces. The purpose of this SOP is to provide a clean and hygienic restroom environment for guests. The busser is responsible for following this SOP, and it may reference the “Table Clearing SOP” for guidance on clearing any used paper products from restrooms.

6. Floor Sweeping and Mopping SOP: The purpose of this SOP is to ensure that the dining area’s floors are clean and free from debris. It includes tasks such as sweeping the floor to remove any food particles or other debris, followed by mopping to maintain cleanliness. The scope of this SOP covers all dining areas within the establishment. The busser is responsible for following this SOP, and it may reference the “Table Clearing SOP” for guidance on clearing any spills or food remnants from the floor.

7. Communication with Kitchen Staff SOP: This SOP outlines the busser’s role in maintaining effective communication with the kitchen staff. It includes tasks such as relaying special requests or modifications from guests to the kitchen, as well as coordinating the timing of food delivery to tables. The purpose of this SOP is to ensure smooth coordination between the front-of-house and back-of-house teams, enhancing overall service efficiency. The busser is responsible for following this SOP, and it may reference the “Assistance to Servers SOP” for guidance on specific food orders.

8. Uniform and Personal Hygiene SOP: This SOP establishes guidelines for the busser’s uniform and personal hygiene. It includes instructions on proper attire, grooming standards, and the use of personal protective equipment (PPE) such as gloves or hairnets. The purpose of this SOP is to maintain a professional appearance and ensure compliance with health and safety regulations. The busser is responsible for following this SOP, and it may reference any relevant SOPs related to health and safety protocols within the establishment.

9. Emergency Response SOP: This SOP outlines the busser’s responsibilities and actions in the event of an emergency situation, such as a fire or medical emergency. It includes instructions on evacuation procedures, communication protocols, and the use of emergency equipment. The purpose of this SOP is to ensure the safety of guests and staff during emergencies. The busser is responsible for following this SOP, and it may reference any relevant SOPs related to emergency response and safety protocols within the establishment

Busser SOP Templates

Looking for SOP templates for your Busser work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Busser work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.