Example SOPs: Cafe Server

Cafe Server SOPs

Creating Standard Operating Procedures for your Cafe Server work can be difficult and take time. That’s why we’ve created these example Cafe Server SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Cafe Server SOP examples.

Cafe Server SOP Examples

1. Opening Procedures: The purpose of this SOP is to ensure that the cafe is ready to serve customers at the designated opening time. It includes tasks such as unlocking the doors, turning on lights and equipment, preparing the cash register, and setting up the dining area. The scope of this SOP covers all areas of the cafe. The cafe manager or designated shift leader is responsible for overseeing the opening procedures. This SOP may reference other SOPs such as “Cash Handling Procedures” and “Cleaning and Sanitizing Procedures.”

2. Customer Service: This SOP outlines the standards and procedures for providing excellent customer service. It includes greeting customers, taking orders accurately, answering questions about menu items, and resolving customer complaints or concerns. The scope of this SOP covers all interactions with customers. All cafe servers are responsible for following the customer service SOP. This SOP may reference other SOPs such as “Ordering and Payment Procedures” and “Food Allergy Awareness Procedures.”

3. Food Preparation and Handling: The purpose of this SOP is to ensure that all food items are prepared and handled safely and in accordance with health and safety regulations. It includes procedures for washing hands, wearing gloves, using proper utensils, and following temperature control guidelines. The scope of this SOP covers all areas of food preparation and handling in the cafe. The cafe manager or designated kitchen supervisor is responsible for overseeing the implementation of this SOP. This SOP may reference other SOPs such as “Cleaning and Sanitizing Procedures” and “Allergen Control Procedures.”

4. Cash Handling Procedures: This SOP outlines the procedures for handling cash transactions, including accepting payments, providing change, and reconciling cash at the end of the shift. It includes guidelines for using the cash register, maintaining accuracy, and ensuring security. The scope of this SOP covers all cash transactions in the cafe. The cafe manager or designated cashier is responsible for following the cash handling procedures. This SOP may reference other SOPs such as “Opening Procedures” and “Closing Procedures.”

5. Cleaning and Sanitizing Procedures: The purpose of this SOP is to maintain a clean and sanitary environment in the cafe. It includes procedures for cleaning tables, countertops, equipment, and utensils, as well as sanitizing high-touch surfaces. The scope of this SOP covers all areas of the cafe. All cafe servers are responsible for following the cleaning and sanitizing procedures. This SOP may reference other SOPs such as “Food Preparation and Handling” and “Dishwashing Procedures.”

6. Closing Procedures: The purpose of this SOP is to ensure that the cafe is properly closed at the end of the day. It includes tasks such as cleaning and sanitizing the dining area, turning off equipment, securing the premises, and reconciling cash. The scope of this SOP covers all areas of the cafe. The cafe manager or designated shift leader is responsible for overseeing the closing procedures. This SOP may reference other SOPs such as “Cash Handling Procedures” and “Cleaning and Sanitizing Procedures.”

7. Inventory Management: This SOP outlines the procedures for managing inventory, including ordering supplies, receiving deliveries, and conducting regular inventory counts. It includes guidelines for maintaining appropriate stock levels, tracking expiration dates, and minimizing waste. The scope of this SOP covers all inventory-related activities in the cafe. The cafe manager or designated inventory manager is responsible for implementing the inventory management procedures. This SOP may reference other SOPs such as “Ordering and Receiving Procedures” and “Waste Management Procedures.”

8. Health and Safety Procedures: The purpose of this SOP is to ensure a safe working environment for cafe servers and customers. It includes procedures for handling hazardous materials, preventing slips and falls, and responding to emergencies. The scope of this SOP covers all health and safety aspects in the cafe. All cafe servers are responsible for following the health and safety procedures. This SOP may reference other SOPs such as “First Aid Procedures” and “Fire Safety Procedures.”

9. Menu Knowledge and Upselling: This SOP outlines the procedures for familiarizing cafe servers with the menu items and promoting upselling opportunities to customers. It includes training on menu descriptions, ingredients, and preparation methods, as well as techniques for suggestive selling. The scope of this SOP covers all menu-related interactions with customers. The cafe manager or designated trainer is responsible for implementing the menu knowledge and upselling procedures. This SOP may reference other SOPs such as “Customer Service” and “Ordering and Payment Procedures.”

10. Allergen Control Procedures: The purpose of this SOP is to prevent cross-contamination and ensure the safety of customers with food allergies or dietary restrictions. It includes procedures for handling allergenic ingredients, labeling menu items, and communicating with customers about allergen risks. The scope of this SOP covers all areas of food preparation and service in the cafe. All cafe servers are responsible for following the allergen control procedures. This SOP may reference other SOPs such as “Food Preparation and Handling” and “Customer Service.”

Cafe Server SOP Templates

Looking for SOP templates for your Cafe Server work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Cafe Server work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.