Example SOPs: Car Jockey

Car Jockey SOPs

Creating Standard Operating Procedures for your Car Jockey work can be difficult and take time. That’s why we’ve created these example Car Jockey SOPs so you can jumpstart your SOP creation process. We want to help you set up your Transportation systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Transportation procedures in one place, your team will have the information they need at all times. Let’s look at some Car Jockey SOP examples.

Car Jockey SOP Examples

1. Vehicle Inspection SOP: The purpose of this SOP is to ensure that all vehicles are thoroughly inspected before and after each use to identify any damages or maintenance issues. The scope of this SOP includes all vehicles within the car jockey’s responsibility. The car jockey is responsible for conducting the inspection and reporting any findings to the maintenance department. This SOP references the Maintenance and Repair SOP for further guidance on reporting and addressing maintenance issues.

2. Vehicle Cleaning SOP: This SOP outlines the procedures for cleaning both the interior and exterior of vehicles. The purpose is to maintain a clean and presentable fleet for customers. The scope includes all vehicles assigned to the car jockey. The car jockey is responsible for performing the cleaning tasks, including vacuuming, washing, and detailing. This SOP references the Vehicle Inspection SOP to ensure any damages or issues are reported and addressed during the cleaning process.

3. Vehicle Movement SOP: The purpose of this SOP is to establish guidelines for safely moving vehicles within the transportation facility. The scope includes all areas where vehicle movement is required, such as parking lots, garages, and loading areas. The car jockey is responsible for following the designated routes, obeying traffic rules, and ensuring the safety of pedestrians and other vehicles. This SOP references the Vehicle Inspection SOP to ensure any damages or issues are reported before moving the vehicle.

4. Customer Service SOP: This SOP outlines the procedures for providing excellent customer service to clients. The purpose is to ensure a positive experience for customers during vehicle drop-off and pick-up. The scope includes all interactions with customers, both in person and over the phone. The car jockey is responsible for greeting customers, assisting with luggage or belongings, and providing necessary information about the vehicle. This SOP references the Vehicle Inspection SOP to address any customer concerns regarding damages or issues with the vehicle.

5. Fueling and Refueling SOP: The purpose of this SOP is to establish guidelines for fueling and refueling vehicles. The scope includes all vehicles that require fueling within the car jockey’s responsibility. The car jockey is responsible for checking the fuel level, selecting the appropriate fuel type, and safely fueling the vehicle. This SOP references the Vehicle Inspection SOP to report any fuel-related issues, such as leaks or fuel cap damages.

6. Emergency Response SOP: This SOP outlines the procedures to be followed in case of emergencies, such as accidents, fires, or medical incidents. The purpose is to ensure the safety of all individuals involved and minimize potential damages. The scope includes all areas where emergencies may occur within the transportation facility. The car jockey is responsible for following the emergency response protocols, contacting the appropriate authorities, and providing assistance as needed. This SOP references the Vehicle Movement SOP to ensure safe evacuation and the Customer Service SOP to address any customer concerns during emergencies.

7. Vehicle Maintenance and Repair SOP: The purpose of this SOP is to establish guidelines for maintaining and repairing vehicles within the transportation facility. The scope includes all vehicles assigned to the car jockey. The car jockey is responsible for reporting any maintenance or repair needs to the maintenance department and following their instructions for addressing the issues. This SOP references the Vehicle Inspection SOP to identify any damages or issues requiring maintenance or repair.

8. Record Keeping SOP: This SOP outlines the procedures for maintaining accurate records related to vehicle inspections, maintenance, and customer interactions. The purpose is to ensure proper documentation for future reference and legal compliance. The scope includes all records generated by the car jockey during their duties. The car jockey is responsible for accurately recording all relevant information, such as inspection findings, maintenance requests, and customer interactions. This SOP references the Vehicle Inspection SOP, Vehicle Cleaning SOP, and Customer Service SOP for recording specific details

Car Jockey SOP Templates

Looking for SOP templates for your Car Jockey work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Car Jockey work. Get in touch if you’ve got questions about the quickest way to build out your Transportation SOPs library.