Example SOPs: Casino Floor Runner

Casino Floor Runner SOPs

Creating Standard Operating Procedures for your Casino Floor Runner work can be difficult and take time. That’s why we’ve created these example Casino Floor Runner SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Casino Floor Runner SOP examples.

Casino Floor Runner SOP Examples

1. Cash Handling Procedure: The purpose of this SOP is to outline the proper procedures for handling cash on the casino floor. It includes guidelines for counting, verifying, and securing cash, as well as procedures for reporting any discrepancies. The scope of this SOP covers all cash transactions conducted by the casino floor runner. The person responsible for this SOP is the casino floor manager. Reference to other SOPs: Cashier Training SOP.

2. Customer Service Protocol: This SOP aims to provide guidelines for delivering exceptional customer service to casino patrons. It includes instructions on greeting customers, addressing their needs and concerns, and resolving any issues that may arise. The scope of this SOP covers all interactions between the casino floor runner and customers. The person responsible for this SOP is the casino floor supervisor. Reference to other SOPs: Complaint Handling SOP.

3. Safety and Security Procedures: The purpose of this SOP is to ensure the safety and security of both employees and customers on the casino floor. It includes guidelines for identifying and reporting suspicious activities, handling emergency situations, and following proper safety protocols. The scope of this SOP covers all safety and security measures implemented by the casino floor runner. The person responsible for this SOP is the casino security manager. Reference to other SOPs: Emergency Evacuation Procedure SOP.

4. Game Monitoring and Reporting: This SOP outlines the procedures for monitoring casino games and reporting any irregularities or rule violations. It includes instructions on observing game play, identifying potential cheating or fraud, and documenting incidents accurately. The scope of this SOP covers the responsibilities of the casino floor runner in monitoring game activities. The person responsible for this SOP is the casino floor supervisor. Reference to other SOPs: Game Integrity SOP.

5. Beverage Service Protocol: The purpose of this SOP is to establish guidelines for providing beverage service to casino patrons. It includes instructions on taking orders, serving drinks responsibly, and ensuring compliance with alcohol service regulations. The scope of this SOP covers the responsibilities of the casino floor runner in beverage service. The person responsible for this SOP is the casino beverage manager. Reference to other SOPs: Alcohol Service SOP.

6. Lost and Found Procedure: This SOP outlines the procedures for handling lost and found items on the casino floor. It includes instructions on collecting, documenting, and storing lost items, as well as the process for returning them to their rightful owners. The scope of this SOP covers the responsibilities of the casino floor runner in managing lost and found items. The person responsible for this SOP is the casino floor supervisor. Reference to other SOPs: None.

7. Uniform and Appearance Standards: The purpose of this SOP is to establish guidelines for the uniform and appearance standards of casino floor runners. It includes instructions on proper grooming, attire, and personal hygiene. The scope of this SOP covers all casino floor runners employed by the establishment. The person responsible for this SOP is the casino HR manager. Reference to other SOPs: None.

8. Responsible Gambling Policy: This SOP aims to promote responsible gambling practices and ensure the well-being of casino patrons. It includes guidelines for identifying and assisting individuals with gambling problems, as well as procedures for self-exclusion and providing information on responsible gambling resources. The scope of this SOP covers the responsibilities of the casino floor runner in promoting responsible gambling. The person responsible for this SOP is the casino responsible gambling coordinator. Reference to other SOPs: None

Casino Floor Runner SOP Templates

Looking for SOP templates for your Casino Floor Runner work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Casino Floor Runner work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.