Example SOPs: Check-In Agent

Check-In Agent SOPs

Creating Standard Operating Procedures for your Check-In Agent work can be difficult and take time. That’s why we’ve created these example Check-In Agent SOPs so you can jumpstart your SOP creation process. We want to help you set up your Customer Service systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Customer Service procedures in one place, your team will have the information they need at all times. Let’s look at some Check-In Agent SOP examples.

Check-In Agent SOP Examples

1. SOP: Check-In Process
Purpose: The purpose of this SOP is to outline the step-by-step procedure for checking in passengers at the airport. It includes verifying identification, issuing boarding passes, and collecting baggage. This SOP ensures a smooth and efficient check-in process for customers.
Scope: This SOP applies to all check-in agents working at the airport.
Person Responsible: Check-In Supervisor
References: Baggage Handling SOP, Boarding Pass Issuance SOP

2. SOP: Baggage Handling
Purpose: This SOP details the procedures for handling passenger baggage, including tagging, weighing, and loading onto the appropriate conveyor belts. It ensures that all baggage is properly accounted for and reaches the correct destination.
Scope: This SOP applies to all check-in agents involved in the baggage handling process.
Person Responsible: Baggage Handling Coordinator
References: Check-In Process SOP, Conveyor Belt Operation SOP

3. SOP: Boarding Pass Issuance
Purpose: The purpose of this SOP is to outline the process for issuing boarding passes to passengers. It includes verifying travel documents, assigning seats, and providing necessary information about the flight. This SOP ensures accurate and efficient boarding pass issuance.
Scope: This SOP applies to all check-in agents responsible for issuing boarding passes.
Person Responsible: Boarding Pass Issuance Supervisor
References: Check-In Process SOP, Passenger Document Verification SOP

4. SOP: Passenger Document Verification
Purpose: This SOP outlines the procedures for verifying passenger travel documents, such as passports or identification cards. It ensures compliance with security regulations and confirms the eligibility of passengers to travel.
Scope: This SOP applies to all check-in agents responsible for verifying passenger documents.
Person Responsible: Document Verification Officer
References: Check-In Process SOP, Boarding Pass Issuance SOP

5. SOP: Customer Service Etiquette
Purpose: The purpose of this SOP is to establish guidelines for providing excellent customer service. It includes greeting passengers, addressing their inquiries or concerns, and maintaining a professional and friendly demeanor. This SOP ensures a positive customer experience.
Scope: This SOP applies to all check-in agents interacting with passengers.
Person Responsible: Customer Service Manager
References: Check-In Process SOP, Complaint Handling SOP

6. SOP: Complaint Handling
Purpose: This SOP outlines the procedures for handling customer complaints or issues that may arise during the check-in process. It includes active listening, empathizing with the customer, and resolving the problem to the best of the agent’s ability. This SOP ensures effective complaint resolution and customer satisfaction.
Scope: This SOP applies to all check-in agents responsible for handling customer complaints.
Person Responsible: Complaint Handling Coordinator
References: Customer Service Etiquette SOP, Check-In Process SOP

Check-In Agent SOP Templates

Looking for SOP templates for your Check-In Agent work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Check-In Agent work. Get in touch if you’ve got questions about the quickest way to build out your Customer Service SOPs library.