Example SOPs: Computer Systems Technician

Computer Systems Technician SOPs

Creating Standard Operating Procedures for your Computer Systems Technician work can be difficult and take time. That’s why we’ve created these example Computer Systems Technician SOPs so you can jumpstart your SOP creation process. We want to help you set up your Technology systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Technology procedures in one place, your team will have the information they need at all times. Let’s look at some Computer Systems Technician SOP examples.

Computer Systems Technician SOP Examples

1. SOP: Hardware Troubleshooting
Purpose: This SOP outlines the steps to be followed when troubleshooting hardware issues in computer systems. It includes identifying the problem, conducting diagnostic tests, and implementing appropriate solutions. The purpose is to ensure efficient and effective resolution of hardware-related problems.
Scope: This SOP applies to all computer systems within the organization.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Software Troubleshooting to differentiate between hardware and software issues.

2. SOP: Software Installation and Configuration
Purpose: The purpose of this SOP is to provide guidelines for the installation and configuration of software on computer systems. It includes steps for verifying system requirements, installing the software, and configuring it according to organizational standards. The goal is to ensure consistent and reliable software installations.
Scope: This SOP applies to all software installations and configurations performed by the Computer Systems Technician.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Software Licensing and Compliance to ensure adherence to licensing agreements.

3. SOP: Network Troubleshooting
Purpose: This SOP outlines the procedures for troubleshooting network-related issues in computer systems. It includes steps for identifying network connectivity problems, diagnosing network hardware or software failures, and resolving the issues. The purpose is to maintain a stable and reliable network infrastructure.
Scope: This SOP applies to all network troubleshooting activities performed by the Computer Systems Technician.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Network Configuration to ensure consistency in network settings.

4. SOP: Data Backup and Recovery
Purpose: The purpose of this SOP is to establish guidelines for the regular backup and recovery of data on computer systems. It includes steps for selecting appropriate backup methods, scheduling backups, and testing the recovery process. The goal is to prevent data loss and ensure data availability in case of system failures or disasters.
Scope: This SOP applies to all data backup and recovery activities performed by the Computer Systems Technician.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Data Storage and Retention to determine the appropriate backup frequency and retention periods.

5. SOP: Security Patch Management
Purpose: This SOP outlines the procedures for managing security patches on computer systems. It includes steps for identifying and evaluating available patches, testing them in a controlled environment, and deploying them to production systems. The purpose is to ensure that systems are protected against known vulnerabilities and security threats.
Scope: This SOP applies to all security patch management activities performed by the Computer Systems Technician.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Vulnerability Assessment to identify critical vulnerabilities and prioritize patch deployment.

6. SOP: User Account Management
Purpose: The purpose of this SOP is to establish guidelines for managing user accounts on computer systems. It includes steps for creating, modifying, and disabling user accounts, as well as enforcing password policies. The goal is to ensure proper access control and protect sensitive information.
Scope: This SOP applies to all user account management activities performed by the Computer Systems Technician.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Access Control to ensure consistency in user access permissions.

7. SOP: Equipment Inventory Management
Purpose: This SOP outlines the procedures for managing the inventory of computer equipment within the organization. It includes steps for tracking equipment, conducting regular audits, and updating inventory records. The purpose is to ensure accurate asset management and facilitate equipment maintenance and replacement.
Scope: This SOP applies to all equipment inventory management activities performed by the Computer Systems Technician.
Person Responsible: Computer Systems Technician
References: This SOP may reference the SOP for Equipment Procurement to ensure proper documentation of new equipment additions

Computer Systems Technician SOP Templates

Looking for SOP templates for your Computer Systems Technician work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Computer Systems Technician work. Get in touch if you’ve got questions about the quickest way to build out your Technology SOPs library.