Example SOPs: Despatch Clerk

Despatch Clerk SOPs

Creating Standard Operating Procedures for your Despatch Clerk work can be difficult and take time. That’s why we’ve created these example Despatch Clerk SOPs so you can jumpstart your SOP creation process. We want to help you set up your Logistics systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Logistics procedures in one place, your team will have the information they need at all times. Let’s look at some Despatch Clerk SOP examples.

Despatch Clerk SOP Examples

1. SOP: Receiving and Sorting Incoming Shipments
Purpose: This SOP outlines the process for receiving and sorting incoming shipments to ensure accurate and efficient handling. It includes procedures for verifying shipment details, inspecting for damages, and sorting items based on their destination or specific requirements. This SOP ensures that all incoming shipments are properly accounted for and prepared for further processing.
Scope: All incoming shipments received at the logistics facility.
Person Responsible: Despatch Clerk
References: SOP for Inventory Management, SOP for Quality Control

2. SOP: Preparing Outgoing Shipments
Purpose: This SOP details the steps involved in preparing outgoing shipments for delivery. It covers activities such as picking items from inventory, packaging them securely, and generating necessary documentation such as shipping labels and invoices. The purpose of this SOP is to ensure that all outgoing shipments are accurately prepared, properly labeled, and ready for timely dispatch.
Scope: All outgoing shipments from the logistics facility.
Person Responsible: Despatch Clerk
References: SOP for Inventory Management, SOP for Packaging and Labeling

3. SOP: Dispatching Shipments
Purpose: This SOP outlines the process for dispatching shipments to their respective destinations. It includes procedures for coordinating with transportation providers, scheduling pickups, and ensuring that all necessary documentation is provided to the carrier. The purpose of this SOP is to ensure that shipments are dispatched in a timely manner, with proper documentation, and in compliance with transportation regulations.
Scope: All shipments leaving the logistics facility.
Person Responsible: Despatch Clerk
References: SOP for Transportation Management, SOP for Documentation and Record Keeping

4. SOP: Tracking and Tracing Shipments
Purpose: This SOP describes the procedures for tracking and tracing shipments throughout the transportation process. It includes using tracking systems, communicating with carriers, and updating internal records to provide accurate and up-to-date information on shipment status. The purpose of this SOP is to ensure effective monitoring of shipments, timely resolution of any issues, and providing accurate information to customers or other stakeholders.
Scope: All shipments handled by the logistics facility.
Person Responsible: Despatch Clerk
References: SOP for Transportation Management, SOP for Documentation and Record Keeping

5. SOP: Handling Returns and Claims
Purpose: This SOP outlines the process for handling returns and claims from customers or recipients. It includes procedures for receiving returned items, inspecting them for damages or discrepancies, and initiating the necessary actions for replacement, refund, or claim settlement. The purpose of this SOP is to ensure efficient and customer-focused resolution of return requests or claims, while adhering to company policies and procedures.
Scope: All return requests and claims received by the logistics facility.
Person Responsible: Despatch Clerk
References: SOP for Customer Service, SOP for Quality Control

6. SOP: Maintaining Inventory Accuracy
Purpose: This SOP defines the procedures for maintaining accurate inventory records and conducting regular stock checks. It includes activities such as cycle counting, reconciling discrepancies, and updating inventory systems. The purpose of this SOP is to ensure that inventory levels are accurately reflected in the system, minimizing stockouts, and improving overall inventory management efficiency.
Scope: All inventory items within the logistics facility.
Person Responsible: Despatch Clerk
References: SOP for Inventory Management, SOP for Quality Control

Despatch Clerk SOP Templates

Looking for SOP templates for your Despatch Clerk work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Despatch Clerk work. Get in touch if you’ve got questions about the quickest way to build out your Logistics SOPs library.