Example SOPs: Dispatcher

Dispatcher SOPs

Creating Standard Operating Procedures for your Dispatcher work can be difficult and take time. That’s why we’ve created these example Dispatcher SOPs so you can jumpstart your SOP creation process. We want to help you set up your Transportation systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Transportation procedures in one place, your team will have the information they need at all times. Let’s look at some Dispatcher SOP examples.

Dispatcher SOP Examples

1. SOP: Dispatching Procedures
Purpose: This SOP outlines the step-by-step process for dispatching drivers and vehicles to ensure efficient and timely transportation services. It includes receiving and processing customer requests, assigning appropriate drivers and vehicles, and communicating necessary information to all parties involved. The goal is to optimize resource allocation and meet customer demands.
Scope: This SOP applies to all dispatchers within the transportation company.
Person Responsible: Dispatch Manager
References: This SOP references the SOP on Customer Request Processing and the SOP on Driver Assignment.

2. SOP: Customer Request Processing
Purpose: This SOP details the procedures for receiving and processing customer transportation requests. It includes recording customer information, understanding their specific needs, and accurately entering the request into the dispatch system. The purpose is to ensure accurate and timely response to customer inquiries and requests.
Scope: All dispatchers and customer service representatives involved in processing customer requests.
Person Responsible: Customer Service Manager
References: This SOP references the SOP on Dispatching Procedures and the SOP on Vehicle Availability.

3. SOP: Driver Assignment
Purpose: This SOP outlines the process for assigning drivers to specific transportation requests. It includes considering driver availability, skills, and proximity to the pick-up location. The goal is to efficiently allocate drivers to maximize productivity and minimize response time.
Scope: Dispatchers responsible for assigning drivers.
Person Responsible: Dispatch Manager
References: This SOP references the SOP on Dispatching Procedures and the SOP on Driver Availability.

4. SOP: Vehicle Availability
Purpose: This SOP defines the procedures for managing and tracking the availability of vehicles within the transportation company. It includes recording vehicle maintenance schedules, tracking vehicle usage, and ensuring vehicles are in optimal condition for dispatch. The purpose is to maintain a fleet of reliable vehicles and minimize downtime.
Scope: Dispatchers and fleet managers responsible for vehicle availability.
Person Responsible: Fleet Manager
References: This SOP references the SOP on Dispatching Procedures and the SOP on Vehicle Maintenance.

5. SOP: Communication Protocols
Purpose: This SOP establishes the guidelines for effective communication between dispatchers, drivers, and other relevant parties. It includes protocols for radio communication, phone etiquette, and use of communication devices. The goal is to ensure clear and concise communication to facilitate smooth operations and enhance safety.
Scope: All dispatchers and drivers within the transportation company.
Person Responsible: Dispatch Manager
References: This SOP references the SOP on Dispatching Procedures and the SOP on Emergency Response.

6. SOP: Emergency Response
Purpose: This SOP outlines the procedures for handling emergency situations during transportation operations. It includes protocols for reporting accidents, breakdowns, or other emergencies, as well as coordinating with relevant authorities and providing necessary support. The purpose is to ensure the safety of drivers, passengers, and the public in emergency situations.
Scope: All dispatchers and drivers within the transportation company.
Person Responsible: Dispatch Manager
References: This SOP references the SOP on Dispatching Procedures and the SOP on Communication Protocols

Dispatcher SOP Templates

Looking for SOP templates for your Dispatcher work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Dispatcher work. Get in touch if you’ve got questions about the quickest way to build out your Transportation SOPs library.