Example SOPs: General Manager

We’ve made it easy for you to build your General Manager SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your General Manager SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

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General Manager SOPs

Creating Standard Operating Procedures for your General Manager work can be difficult and take time. That’s why we’ve created these example General Manager SOPs so you can jumpstart your SOP creation process. We want to help you set up your Management systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Management procedures in one place, your team will have the information they need at all times. Let’s look at some General Manager SOP examples.

General Manager SOP Examples

1. Employee Hiring and Onboarding SOP: This SOP outlines the process for hiring and onboarding new employees. It includes steps such as job posting, resume screening, interviews, reference checks, and the completion of necessary paperwork. The purpose of this SOP is to ensure a consistent and efficient hiring process, as well as to provide new employees with a smooth onboarding experience. The scope of this SOP covers all positions within the organization. The Human Resources Manager is responsible for implementing and maintaining this SOP. Reference to other SOPs may include the Employee Training and Development SOP.

2. Financial Management SOP: The Financial Management SOP details the procedures for managing the organization’s finances. It includes processes for budgeting, financial reporting, cash flow management, and expense tracking. The purpose of this SOP is to ensure accurate financial records, effective financial planning, and compliance with financial regulations. The scope of this SOP covers all financial activities within the organization. The Chief Financial Officer or Finance Manager is responsible for implementing and maintaining this SOP. Reference to other SOPs may include the Purchasing and Procurement SOP or the Accounts Payable and Receivable SOP.

3. Performance Evaluation and Feedback SOP: This SOP outlines the process for conducting performance evaluations and providing feedback to employees. It includes setting performance goals, conducting regular performance reviews, and providing constructive feedback. The purpose of this SOP is to promote employee development, identify areas for improvement, and recognize outstanding performance. The scope of this SOP covers all employees within the organization. The Human Resources Manager or Department Manager is responsible for implementing and maintaining this SOP. Reference to other SOPs may include the Employee Training and Development SOP or the Employee Discipline and Termination SOP.

4. Operational Procedures SOP: The Operational Procedures SOP provides guidelines for the day-to-day operations of the organization. It includes processes for opening and closing the business, managing inventory, handling customer complaints, and ensuring workplace safety. The purpose of this SOP is to ensure smooth and efficient operations, maintain customer satisfaction, and comply with legal and safety regulations. The scope of this SOP covers all operational activities within the organization. The General Manager or Operations Manager is responsible for implementing and maintaining this SOP. Reference to other SOPs may include the Customer Service SOP or the Health and Safety SOP.

5. Strategic Planning and Goal Setting SOP: The Strategic Planning and Goal Setting SOP outlines the process for developing and implementing the organization’s strategic plan and setting goals. It includes conducting market analysis, identifying objectives, creating action plans, and monitoring progress. The purpose of this SOP is to guide the organization’s long-term direction, align resources, and measure success. The scope of this SOP covers the entire organization. The General Manager or Executive Director is responsible for implementing and maintaining this SOP. Reference to other SOPs may include the Marketing and Advertising SOP or the Project Management SOP.

6. Crisis Management and Business Continuity SOP: The Crisis Management and Business Continuity SOP provides guidelines for handling emergencies, disasters, or unexpected events that may disrupt business operations. It includes procedures for assessing risks, developing response plans, and ensuring business continuity. The purpose of this SOP is to minimize the impact of crises, protect employees and assets, and maintain essential operations. The scope of this SOP covers all potential crisis situations within the organization. The General Manager or Crisis Management Team is responsible for implementing and maintaining this SOP. Reference to other SOPs may include the Emergency Evacuation SOP or the IT Disaster Recovery SOP

 

General Manager SOP Templates

Looking for SOP templates for your General Manager work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your General Manager work. Get in touch if you’ve got questions about the quickest way to build out your Management SOPs library.

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