Example SOPs: Loan Teller

We’ve made it easy for you to build your Loan Teller SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your Loan Teller SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

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Loan Teller SOPs

Creating Standard Operating Procedures for your Loan Teller work can be difficult and take time. That’s why we’ve created these example Loan Teller SOPs so you can jumpstart your SOP creation process. We want to help you set up your Banking systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Banking procedures in one place, your team will have the information they need at all times. Let’s look at some Loan Teller SOP examples.

Loan Teller SOP Examples

1. Cash Handling and Counting SOP: The purpose of this SOP is to ensure accurate and secure handling of cash transactions. It includes guidelines for counting, verifying, and recording cash deposits and withdrawals. The scope of this SOP covers all cash transactions conducted by loan tellers. The loan teller is responsible for following this SOP, and it references the Cash Management SOP for additional guidelines on cash handling procedures.

2. Customer Identification and Verification SOP: The purpose of this SOP is to establish procedures for verifying the identity of customers and complying with regulatory requirements. It outlines the steps loan tellers must take to verify customer identification documents, such as driver’s licenses or passports. The scope of this SOP applies to all loan tellers when dealing with new customers or conducting high-value transactions. The loan teller is responsible for following this SOP, and it references the Customer Due Diligence SOP for further details on customer identification procedures.

3. Loan Application Processing SOP: The purpose of this SOP is to provide loan tellers with a standardized process for handling loan applications. It includes guidelines for reviewing and verifying customer information, assessing creditworthiness, and documenting loan decisions. The scope of this SOP covers all loan applications received by loan tellers. The loan teller is responsible for following this SOP, and it references the Loan Approval SOP for additional information on loan approval procedures.

4. Account Opening and Closing SOP: The purpose of this SOP is to establish procedures for opening and closing customer accounts. It outlines the necessary documentation, forms, and steps loan tellers must follow when assisting customers with account-related requests. The scope of this SOP applies to all account opening and closing activities performed by loan tellers. The loan teller is responsible for following this SOP, and it references the Account Maintenance SOP for further details on account management procedures.

5. Compliance and Regulatory Reporting SOP: The purpose of this SOP is to ensure loan tellers comply with all applicable banking regulations and reporting requirements. It outlines the procedures for monitoring and reporting suspicious activities, maintaining transaction records, and adhering to anti-money laundering guidelines. The scope of this SOP covers all activities performed by loan tellers that have compliance and regulatory implications. The loan teller is responsible for following this SOP, and it references the Compliance Training SOP for additional training requirements.

6. Customer Service and Communication SOP: The purpose of this SOP is to establish guidelines for providing excellent customer service and effective communication with customers. It includes procedures for handling customer inquiries, resolving complaints, and maintaining professional conduct. The scope of this SOP applies to all customer interactions conducted by loan tellers. The loan teller is responsible for following this SOP, and it references the Customer Service Training SOP for additional training requirements.

7. End-of-Day Balancing and Reporting SOP: The purpose of this SOP is to ensure accurate balancing of cash drawers and timely reporting of financial transactions at the end of each business day. It outlines the steps loan tellers must follow to reconcile cash, checks, and other financial instruments, and generate reports for management. The scope of this SOP covers the end-of-day procedures performed by loan tellers. The loan teller is responsible for following this SOP, and it references the Financial Reporting SOP for further details on reporting requirements.

8. Security and Emergency Procedures SOP: The purpose of this SOP is to establish guidelines for maintaining a secure and safe environment for employees and customers. It includes procedures for handling security incidents, emergency situations, and protecting sensitive information. The scope of this SOP applies to all loan tellers and their responsibilities related to security and emergency procedures. The loan teller is responsible for following this SOP, and it references the Security Training SOP for additional training requirements

 

Loan Teller SOP Templates

Looking for SOP templates for your Loan Teller work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Loan Teller work. Get in touch if you’ve got questions about the quickest way to build out your Banking SOPs library.

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