Example SOPs: Mystery Shopper

We’ve made it easy for you to build your Mystery Shopper SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your Mystery Shopper SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

Mystery Shopper SOPs

Creating Standard Operating Procedures for your Mystery Shopper work can be difficult and take time. That’s why we’ve created these example Mystery Shopper SOPs so you can jumpstart your SOP creation process. We want to help you set up your Retail systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Retail procedures in one place, your team will have the information they need at all times. Let’s look at some Mystery Shopper SOP examples.

Mystery Shopper SOP Examples

1. Mystery Shopper Assignment: This SOP outlines the process of assigning mystery shopping tasks to shoppers. The purpose is to ensure that each shopper receives clear instructions and expectations for their assignments. The scope includes the assignment of specific stores, dates, and tasks to be performed. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Report SOP and the Mystery Shopper Payment SOP.

2. Mystery Shopper Report: This SOP details the procedure for completing and submitting the mystery shopper report. The purpose is to provide a standardized format for shoppers to document their observations and feedback. The scope includes the required sections, such as store appearance, employee interactions, and overall experience. The person responsible for this SOP is the Mystery Shopper Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Payment SOP.

3. Mystery Shopper Payment: This SOP outlines the process of compensating mystery shoppers for their completed assignments. The purpose is to ensure timely and accurate payment to shoppers for their efforts. The scope includes the calculation of payment based on completed reports, submission deadlines, and payment methods. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Report SOP.

4. Mystery Shopper Training: This SOP describes the training process for new mystery shoppers. The purpose is to provide comprehensive guidance and instructions to ensure shoppers understand their role and responsibilities. The scope includes training materials, modules, and assessments. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Report SOP.

5. Mystery Shopper Quality Control: This SOP outlines the quality control measures implemented to ensure the accuracy and reliability of mystery shopper reports. The purpose is to maintain high standards and consistency in the evaluation process. The scope includes random review of reports, feedback to shoppers, and corrective actions if necessary. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Report SOP.

6. Mystery Shopper Confidentiality: This SOP establishes guidelines for maintaining the confidentiality of the mystery shopping program. The purpose is to protect the integrity of the program and prevent any potential bias or influence. The scope includes instructions on not disclosing the identity of mystery shoppers, maintaining anonymity during assignments, and handling sensitive information. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Report SOP.

7. Mystery Shopper Performance Evaluation: This SOP outlines the process of evaluating the performance of mystery shoppers. The purpose is to assess shoppers’ adherence to guidelines, accuracy of reports, and overall professionalism. The scope includes performance metrics, evaluation criteria, and feedback mechanisms. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Report SOP.

8. Mystery Shopper Program Review: This SOP describes the periodic review process of the mystery shopper program. The purpose is to assess the effectiveness and efficiency of the program and identify areas for improvement. The scope includes analyzing program metrics, shopper feedback, and industry trends. The person responsible for this SOP is the Mystery Shopping Coordinator. References to other SOPs may include the Mystery Shopper Assignment SOP and the Mystery Shopper Report SOP

 

Mystery Shopper SOP Templates

Looking for SOP templates for your Mystery Shopper work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Mystery Shopper work. Get in touch if you’ve got questions about the quickest way to build out your Retail SOPs library.

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