Example SOPs: Network Support

We’ve made it easy for you to build your Network Support SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your Network Support SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

Network Support SOPs

Creating Standard Operating Procedures for your Network Support work can be difficult and take time. That’s why we’ve created these example Network Support SOPs so you can jumpstart your SOP creation process. We want to help you set up your Technology systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Technology procedures in one place, your team will have the information they need at all times. Let’s look at some Network Support SOP examples.

Network Support SOP Examples

1. Incident Management SOP: The purpose of this SOP is to outline the steps to be followed when handling network incidents, such as outages or performance issues. The scope of this SOP includes identifying and categorizing incidents, prioritizing them based on impact and urgency, and resolving them within defined service level agreements. The network support team is responsible for following this SOP, and it references other SOPs such as the Change Management SOP for coordinating any necessary changes during incident resolution.

2. Change Management SOP: This SOP aims to establish a structured process for implementing changes to the network infrastructure. Its purpose is to minimize the risk of disruptions and ensure that changes are properly planned, tested, and documented. The scope of this SOP covers all network changes, including hardware upgrades, software updates, and configuration modifications. The network support team, along with the change management team, is responsible for adhering to this SOP. It references the Incident Management SOP to ensure that changes are coordinated with ongoing incident resolution activities.

3. Network Monitoring SOP: The purpose of this SOP is to define the procedures for monitoring the network infrastructure to proactively identify and address potential issues. The scope of this SOP includes configuring and maintaining network monitoring tools, setting up alerts and notifications, and analyzing network performance metrics. The network support team is responsible for executing this SOP, which may reference the Incident Management SOP for handling any incidents detected through monitoring.

4. Backup and Recovery SOP: This SOP outlines the steps to be followed for regular backup of network configurations, data, and critical systems. Its purpose is to ensure data integrity and facilitate efficient recovery in the event of data loss or system failures. The scope of this SOP covers backup schedules, storage locations, and recovery procedures. The network support team, in collaboration with the system administrators, is responsible for implementing this SOP. It may reference the Change Management SOP to coordinate any necessary changes related to backup and recovery processes.

5. Security Management SOP: This SOP aims to establish guidelines for maintaining network security and protecting against unauthorized access or data breaches. Its purpose is to define procedures for implementing security measures, such as firewalls, intrusion detection systems, and access controls. The scope of this SOP includes regular security audits, vulnerability assessments, and incident response procedures. The network support team, in coordination with the security team, is responsible for following this SOP. It may reference the Change Management SOP for implementing security-related changes.

6. Documentation and Knowledge Management SOP: The purpose of this SOP is to ensure the proper documentation of network configurations, procedures, and troubleshooting steps. It aims to facilitate knowledge sharing and provide a reference for future troubleshooting and maintenance activities. The scope of this SOP covers the creation, organization, and maintenance of network documentation, including network diagrams, configuration files, and knowledge base articles. The network support team is responsible for adhering to this SOP, which may reference other SOPs such as the Incident Management SOP for documenting incident resolutions

 

Network Support SOP Templates

Looking for SOP templates for your Network Support work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Network Support work. Get in touch if you’ve got questions about the quickest way to build out your Technology SOPs library.

Category: Tag: