Example SOPs: Property Manager

Property Manager SOPs

Creating Standard Operating Procedures for your Property Manager work can be difficult and take time. That’s why we’ve created these example Property Manager SOPs so you can jumpstart your SOP creation process. We want to help you set up your Real Estate systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Real Estate procedures in one place, your team will have the information they need at all times. Let’s look at some Property Manager SOP examples.

Property Manager SOP Examples

1. Tenant Screening SOP: The purpose of this SOP is to establish a standardized process for screening potential tenants to ensure they meet the necessary criteria for renting a property. The scope of this SOP includes conducting background checks, verifying employment and income, and checking references. The property manager is responsible for implementing this SOP, and it may reference other SOPs such as the Rental Application SOP and the Background Check SOP.

2. Lease Agreement SOP: This SOP outlines the process for creating and executing lease agreements between the property manager and tenants. The purpose of this SOP is to ensure that all necessary terms and conditions are included in the lease, such as rent amount, lease duration, and maintenance responsibilities. The property manager is responsible for drafting and reviewing lease agreements, and this SOP may reference the Tenant Screening SOP and the Move-In/Move-Out Inspection SOP.

3. Rent Collection SOP: The purpose of this SOP is to establish a systematic approach for collecting rent payments from tenants. It outlines the procedures for issuing rent invoices, setting up payment methods, and handling late payments. The property manager is responsible for implementing this SOP, and it may reference the Lease Agreement SOP and the Late Payment Handling SOP.

4. Maintenance and Repairs SOP: This SOP outlines the procedures for addressing maintenance and repair issues in rental properties. It includes steps for receiving and documenting maintenance requests, coordinating repairs with contractors, and ensuring timely completion. The property manager is responsible for overseeing maintenance and repairs, and this SOP may reference the Move-In/Move-Out Inspection SOP and the Vendor Management SOP.

5. Move-In/Move-Out Inspection SOP: The purpose of this SOP is to establish a standardized process for conducting move-in and move-out inspections of rental properties. It outlines the steps for documenting the condition of the property, noting any damages, and handling security deposits. The property manager is responsible for conducting these inspections, and this SOP may reference the Lease Agreement SOP and the Maintenance and Repairs SOP.

6. Eviction Process SOP: This SOP outlines the procedures for initiating and executing the eviction process when necessary. It includes steps for issuing eviction notices, filing legal documents, and coordinating with legal counsel if required. The property manager is responsible for implementing this SOP, and it may reference the Lease Agreement SOP and the Late Payment Handling SOP.

7. Property Marketing SOP: The purpose of this SOP is to establish guidelines for marketing rental properties to attract potential tenants. It outlines strategies for advertising, creating property listings, and conducting property showings. The property manager is responsible for implementing this SOP, and it may reference the Tenant Screening SOP and the Lease Agreement SOP.

8. Financial Reporting SOP: This SOP outlines the procedures for preparing and presenting financial reports related to rental properties. It includes steps for tracking income and expenses, reconciling accounts, and generating financial statements. The property manager is responsible for implementing this SOP, and it may reference the Rent Collection SOP and the Vendor Management SOP.

9. Emergency Response SOP: The purpose of this SOP is to establish protocols for handling emergency situations in rental properties, such as fires, floods, or security breaches. It outlines steps for notifying authorities, coordinating with tenants, and ensuring the safety of occupants. The property manager is responsible for implementing this SOP, and it may reference the Maintenance and Repairs SOP and the Tenant Communication SOP.

10. Tenant Communication SOP: This SOP outlines the procedures for effectively communicating with tenants regarding various matters, such as lease renewals, policy updates, or community events. It includes guidelines for using different communication channels, maintaining records, and addressing tenant inquiries. The property manager is responsible for implementing this SOP, and it may reference the Lease Agreement SOP and the Rent Collection SOP

Property Manager SOP Templates

Looking for SOP templates for your Property Manager work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Property Manager work. Get in touch if you’ve got questions about the quickest way to build out your Real Estate SOPs library.