Example SOPs: Public House Manager

Public House Manager SOPs

Creating Standard Operating Procedures for your Public House Manager work can be difficult and take time. That’s why we’ve created these example Public House Manager SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Public House Manager SOP examples.

Public House Manager SOP Examples

1. SOP: Opening Procedures
Purpose: This SOP outlines the steps required to open the public house each day, ensuring that all necessary tasks are completed before the business opens to customers. It includes tasks such as unlocking the premises, checking inventory, setting up the bar and dining areas, and ensuring all equipment is in working order.
Scope: Applies to the public house manager and staff responsible for opening the establishment.
Person Responsible: Public House Manager
References: Inventory Management SOP, Equipment Maintenance SOP

2. SOP: Customer Service Standards
Purpose: This SOP establishes the expected level of customer service to be provided by all staff members. It outlines guidelines for greeting and interacting with customers, handling complaints or issues, and maintaining a positive and welcoming atmosphere. It also includes instructions on how to handle special requests or accommodate customers with specific needs.
Scope: Applies to all staff members in direct contact with customers.
Person Responsible: Public House Manager
References: None

3. SOP: Cash Handling Procedures
Purpose: This SOP details the proper procedures for handling cash transactions, ensuring accuracy, security, and accountability. It includes steps for opening and closing cash registers, processing payments, providing change, and reconciling cash at the end of each shift. It also outlines protocols for handling counterfeit money and reporting discrepancies.
Scope: Applies to all staff members involved in cash handling.
Person Responsible: Public House Manager
References: None

4. SOP: Health and Safety Protocols
Purpose: This SOP outlines the health and safety procedures to be followed by all staff members to ensure a safe working environment for employees and customers. It covers topics such as proper food handling and storage, cleaning and sanitization procedures, emergency response protocols, and compliance with health and safety regulations.
Scope: Applies to all staff members.
Person Responsible: Public House Manager
References: Food Safety SOP, Cleaning and Sanitization SOP, Emergency Response SOP

5. SOP: Staff Training and Development
Purpose: This SOP establishes the process for training new staff members and providing ongoing professional development opportunities. It includes guidelines for onboarding new employees, conducting training sessions, and assessing performance. It also outlines procedures for identifying training needs, organizing workshops or seminars, and tracking staff progress.
Scope: Applies to the public house manager and staff responsible for training and development.
Person Responsible: Public House Manager
References: None

6. SOP: Inventory Management
Purpose: This SOP outlines the procedures for managing inventory, including ordering, receiving, storing, and tracking stock. It includes guidelines for conducting regular stock checks, monitoring expiration dates, and maintaining accurate records. It also covers procedures for identifying and addressing stock shortages or overages.
Scope: Applies to the public house manager and staff responsible for inventory management.
Person Responsible: Public House Manager
References: None

7. SOP: Marketing and Promotions
Purpose: This SOP provides guidelines for planning and executing marketing and promotional activities to attract customers and increase business. It includes steps for developing marketing strategies, creating advertising materials, utilizing social media platforms, and measuring the effectiveness of marketing campaigns. It also outlines procedures for collaborating with external vendors or agencies.
Scope: Applies to the public house manager and staff responsible for marketing and promotions.
Person Responsible: Public House Manager
References: None

Public House Manager SOP Templates

Looking for SOP templates for your Public House Manager work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Public House Manager work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.