Example SOPs: Public Safety Dispatcher

Public Safety Dispatcher SOPs

Creating Standard Operating Procedures for your Public Safety Dispatcher work can be difficult and take time. That’s why we’ve created these example Public Safety Dispatcher SOPs so you can jumpstart your SOP creation process. We want to help you set up your Emergency Services systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Emergency Services procedures in one place, your team will have the information they need at all times. Let’s look at some Public Safety Dispatcher SOP examples.

Public Safety Dispatcher SOP Examples

1. Call Taking SOP: The purpose of this SOP is to provide guidelines for efficiently and accurately receiving emergency calls from the public. It includes procedures for gathering essential information, prioritizing calls, and dispatching appropriate resources. The scope of this SOP covers all incoming emergency calls received by the public safety dispatcher. The person responsible for this SOP is the public safety dispatcher. This SOP references the Dispatching SOP for further guidance on dispatching resources.

2. Dispatching SOP: The purpose of this SOP is to outline the procedures for dispatching emergency resources based on the information received during call taking. It includes guidelines for determining the appropriate response, coordinating with field units, and providing necessary updates. The scope of this SOP covers the dispatching process from the initial call to the arrival of resources at the scene. The person responsible for this SOP is the public safety dispatcher. This SOP references the Call Taking SOP for information on the initial call details.

3. Emergency Resource Coordination SOP: The purpose of this SOP is to establish protocols for coordinating emergency resources during critical incidents. It includes procedures for requesting additional resources, managing mutual aid agreements, and ensuring effective communication between agencies. The scope of this SOP covers the coordination of resources during large-scale emergencies or incidents requiring multi-agency response. The person responsible for this SOP is the public safety dispatcher. This SOP references the Dispatching SOP for information on dispatching resources.

4. Incident Documentation SOP: The purpose of this SOP is to provide guidelines for accurately documenting all relevant information related to emergency incidents. It includes procedures for recording call details, dispatch activities, resource status updates, and any other pertinent information. The scope of this SOP covers the documentation process from the initial call to the resolution of the incident. The person responsible for this SOP is the public safety dispatcher. This SOP references the Call Taking SOP and Dispatching SOP for information on call details and resource updates.

5. Quality Assurance SOP: The purpose of this SOP is to establish a framework for conducting quality assurance checks on the performance of public safety dispatchers. It includes procedures for reviewing call recordings, evaluating adherence to SOPs, and providing feedback for improvement. The scope of this SOP covers the ongoing monitoring and evaluation of dispatcher performance. The person responsible for this SOP is the quality assurance supervisor or manager. This SOP references the Call Taking SOP, Dispatching SOP, and Incident Documentation SOP for evaluating adherence to procedures.

6. Training and Certification SOP: The purpose of this SOP is to outline the requirements and procedures for training and certifying public safety dispatchers. It includes guidelines for initial training, ongoing professional development, and maintaining certification standards. The scope of this SOP covers the entire training and certification process for public safety dispatchers. The person responsible for this SOP is the training coordinator or supervisor. This SOP references the Call Taking SOP, Dispatching SOP, and Incident Documentation SOP for training purposes.

7. Equipment and Technology SOP: The purpose of this SOP is to establish guidelines for the proper use, maintenance, and troubleshooting of equipment and technology used by public safety dispatchers. It includes procedures for handling radio communications, computer-aided dispatch systems, and other essential tools. The scope of this SOP covers all equipment and technology utilized by public safety dispatchers. The person responsible for this SOP is the equipment and technology coordinator or supervisor. This SOP references the Dispatching SOP for information on using the computer-aided dispatch system.

8. Critical Incident Stress Management SOP: The purpose of this SOP is to provide guidelines for managing the psychological well-being of public safety dispatchers following critical incidents. It includes procedures for debriefing sessions, access to counseling services, and promoting a supportive work environment. The scope of this SOP covers the post-incident support provided to public safety dispatchers. The person responsible for this SOP is the critical incident stress management coordinator or supervisor. This SOP references the Incident Documentation SOP for information on critical incidents

Public Safety Dispatcher SOP Templates

Looking for SOP templates for your Public Safety Dispatcher work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Public Safety Dispatcher work. Get in touch if you’ve got questions about the quickest way to build out your Emergency Services SOPs library.