Example SOPs: Publican

Publican SOPs

Creating Standard Operating Procedures for your Publican work can be difficult and take time. That’s why we’ve created these example Publican SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Publican SOP examples.

Publican SOP Examples

1. SOP: Opening Procedures
Purpose: This SOP outlines the steps required to open the establishment for business each day. It includes tasks such as unlocking doors, turning on lights and equipment, checking inventory levels, and ensuring the cleanliness of the premises. The purpose is to ensure a smooth and efficient start to the day’s operations.
Scope: All staff involved in the opening shift.
Person Responsible: Shift manager or designated staff member.
References: Cleaning Procedures SOP, Inventory Management SOP.

2. SOP: Cash Handling Procedures
Purpose: This SOP provides guidelines for handling cash transactions, including cash register operations, cash drops, and reconciliation. It ensures accuracy, security, and accountability in handling financial transactions.
Scope: All staff involved in cash handling, including bartenders and cashiers.
Person Responsible: Finance manager or designated staff member.
References: Point of Sale (POS) System SOP, Cash Register Reconciliation SOP.

3. SOP: Customer Service Standards
Purpose: This SOP establishes the expected level of customer service and outlines the procedures to be followed when interacting with customers. It covers areas such as greeting customers, taking orders, resolving complaints, and maintaining a friendly and welcoming atmosphere.
Scope: All staff members who interact with customers.
Person Responsible: Front-of-house manager or designated staff member.
References: Complaint Handling SOP, Table Service SOP.

4. SOP: Alcohol Service and Responsible Service of Alcohol (RSA)
Purpose: This SOP ensures compliance with legal requirements and responsible alcohol service practices. It covers procedures for checking identification, refusing service to intoxicated individuals, and handling incidents related to alcohol consumption.
Scope: All staff involved in serving alcohol.
Person Responsible: Bar manager or designated staff member.
References: ID Checking SOP, Incident Reporting SOP.

5. SOP: Cleaning Procedures
Purpose: This SOP outlines the cleaning tasks and schedules required to maintain a clean and hygienic environment. It covers areas such as bar equipment, dining areas, restrooms, and kitchen facilities. The purpose is to ensure a safe and pleasant environment for customers and staff.
Scope: All staff members involved in cleaning duties.
Person Responsible: Cleaning supervisor or designated staff member.
References: Food Safety and Hygiene SOP, Pest Control SOP.

6. SOP: Inventory Management
Purpose: This SOP provides guidelines for managing inventory levels, including ordering, receiving, storing, and tracking stock. It ensures that the establishment has sufficient supplies while minimizing waste and controlling costs.
Scope: Inventory manager or designated staff member.
Person Responsible: All staff involved in inventory management.
References: Receiving Procedures SOP, Stocktaking SOP.

7. SOP: Staff Training and Development
Purpose: This SOP outlines the procedures for training new staff members and providing ongoing professional development opportunities. It covers areas such as job-specific training, customer service training, and compliance with health and safety regulations.
Scope: Human resources manager or designated staff member.
Person Responsible: All managers and supervisors involved in staff training.
References: Onboarding Procedures SOP, Health and Safety Training SOP.

8. SOP: Event Management
Purpose: This SOP provides guidelines for planning and executing special events or functions held at the establishment. It covers tasks such as event coordination, menu planning, staffing requirements, and marketing strategies. The purpose is to ensure successful and memorable events that meet customer expectations.
Scope: Event manager or designated staff member.
Person Responsible: All staff involved in event management.
References: Marketing and Promotion SOP, Menu Planning SOP.

9. SOP: Closing Procedures
Purpose: This SOP outlines the tasks required to close the establishment at the end of the day. It includes responsibilities such as cash handling, cleaning, securing the premises, and shutting down equipment. The purpose is to ensure a proper closure and prepare for the next day’s operations.
Scope: All staff involved in the closing shift.
Person Responsible: Shift manager or designated staff member.
References: Cash Handling Procedures SOP, Cleaning Procedures SOP

Publican SOP Templates

Looking for SOP templates for your Publican work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Publican work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.