Example SOPs: Restaurant General Manager

Restaurant General Manager SOPs

Creating Standard Operating Procedures for your Restaurant General Manager work can be difficult and take time. That’s why we’ve created these example Restaurant General Manager SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Restaurant General Manager SOP examples.

Restaurant General Manager SOP Examples

1. Employee Hiring and Onboarding: This SOP outlines the process for hiring and onboarding new employees in the restaurant. It includes steps such as advertising job openings, conducting interviews, checking references, and completing necessary paperwork. The purpose of this SOP is to ensure that the restaurant hires qualified and reliable staff members who align with the company’s values and culture. The scope of this SOP covers all positions within the restaurant, from front-of-house to back-of-house staff. The Restaurant General Manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Employee Training and Development SOP.

2. Food Safety and Sanitation: This SOP focuses on maintaining high standards of food safety and sanitation within the restaurant. It includes guidelines for proper food handling, storage, and preparation, as well as regular cleaning and sanitizing procedures. The purpose of this SOP is to prevent foodborne illnesses, maintain a clean and safe environment for both employees and customers, and comply with health department regulations. The scope of this SOP covers all areas of the restaurant where food is handled or stored. The Restaurant General Manager is responsible for ensuring that all employees are trained on and follow this SOP. References to other SOPs may include the Cleaning and Maintenance SOP.

3. Inventory Management: This SOP outlines the procedures for managing inventory within the restaurant. It includes tasks such as conducting regular inventory counts, tracking stock levels, placing orders with suppliers, and monitoring product expiration dates. The purpose of this SOP is to ensure that the restaurant has sufficient stock of ingredients and supplies to meet customer demand while minimizing waste and controlling costs. The scope of this SOP covers all food and non-food items used in the restaurant. The Restaurant General Manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Purchasing and Receiving SOP.

4. Customer Service: This SOP focuses on providing exceptional customer service to guests. It includes guidelines for greeting and seating customers, taking orders, serving food and beverages, handling customer complaints, and ensuring overall customer satisfaction. The purpose of this SOP is to create a positive dining experience for guests, build customer loyalty, and maintain a good reputation for the restaurant. The scope of this SOP covers all customer interactions within the restaurant. The Restaurant General Manager is responsible for training and monitoring employees to ensure they follow this SOP. References to other SOPs may include the Reservation Management SOP.

5. Financial Management: This SOP outlines the procedures for managing the financial aspects of the restaurant, including budgeting, cash handling, payroll, and financial reporting. The purpose of this SOP is to ensure the restaurant operates within its financial means, tracks revenue and expenses accurately, and complies with accounting standards. The scope of this SOP covers all financial activities within the restaurant. The Restaurant General Manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Cash Handling and Reporting SOP.

6. Health and Safety: This SOP focuses on maintaining a safe and healthy work environment for employees and customers. It includes guidelines for identifying and addressing potential hazards, conducting regular safety inspections, providing proper training on safety procedures, and implementing emergency response plans. The purpose of this SOP is to prevent accidents, injuries, and illnesses, and to comply with occupational health and safety regulations. The scope of this SOP covers all areas of the restaurant. The Restaurant General Manager is responsible for ensuring that all employees are trained on and follow this SOP. References to other SOPs may include the Emergency Preparedness SOP.

7. Marketing and Promotions: This SOP outlines the procedures for marketing and promoting the restaurant to attract new customers and increase sales. It includes tasks such as developing marketing strategies, creating advertising campaigns, managing social media accounts, and organizing special events or promotions. The purpose of this SOP is to increase brand awareness, drive customer traffic, and generate revenue. The scope of this SOP covers all marketing and promotional activities within the restaurant. The Restaurant General Manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Menu Development and Pricing SOP

Restaurant General Manager SOP Templates

Looking for SOP templates for your Restaurant General Manager work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Restaurant General Manager work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.