Example SOPs: Restaurant Manager

Restaurant Manager SOPs

Creating Standard Operating Procedures for your Restaurant Manager work can be difficult and take time. That’s why we’ve created these example Restaurant Manager SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Restaurant Manager SOP examples.

Restaurant Manager SOP Examples

1. Food Safety and Sanitation: This SOP ensures that all food handling and preparation practices comply with health and safety regulations. It includes guidelines for proper storage, handling, and cooking of food, as well as regular cleaning and sanitization of kitchen equipment and surfaces. The scope of this SOP covers all areas of the restaurant where food is handled, including the kitchen, storage areas, and dining areas. The restaurant manager is responsible for implementing and enforcing this SOP. References to other SOPs include the Cleaning and Sanitization SOP and the Food Handling and Storage SOP.

2. Employee Training and Development: The purpose of this SOP is to provide a structured approach to training and developing restaurant staff. It outlines the process for onboarding new employees, including orientation, job-specific training, and ongoing professional development opportunities. The scope of this SOP covers all employees, from front-of-house staff to kitchen personnel. The restaurant manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Customer Service SOP and the Health and Safety Training SOP.

3. Inventory Management: This SOP aims to maintain accurate and efficient control over restaurant inventory, including food, beverages, and supplies. It outlines procedures for receiving, storing, and tracking inventory, as well as conducting regular inventory audits. The scope of this SOP covers all areas of the restaurant where inventory is stored or used. The restaurant manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Purchasing and Receiving SOP and the Waste Management SOP.

4. Customer Service: The purpose of this SOP is to ensure consistent and exceptional customer service throughout the restaurant. It includes guidelines for greeting and seating guests, taking orders, handling complaints, and providing a positive dining experience. The scope of this SOP covers all front-of-house staff and their interactions with customers. The restaurant manager is responsible for training and monitoring staff to adhere to this SOP. References to other SOPs may include the Reservation Management SOP and the Complaint Handling SOP.

5. Financial Management: This SOP focuses on maintaining accurate financial records and managing the restaurant’s financial resources effectively. It includes procedures for cash handling, daily sales reconciliation, budgeting, and financial reporting. The scope of this SOP covers all financial aspects of the restaurant’s operations. The restaurant manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Cash Handling SOP and the Budgeting and Forecasting SOP.

6. Health and Safety: This SOP aims to create a safe and healthy working environment for employees and customers. It includes guidelines for identifying and addressing potential hazards, conducting regular safety inspections, and implementing emergency response procedures. The scope of this SOP covers all areas of the restaurant and its surroundings. The restaurant manager is responsible for ensuring compliance with this SOP. References to other SOPs may include the Fire Safety SOP and the First Aid and Emergency Response SOP.

7. Marketing and Promotions: The purpose of this SOP is to outline strategies and procedures for marketing the restaurant and promoting special events or offers. It includes guidelines for social media marketing, advertising campaigns, and customer loyalty programs. The scope of this SOP covers all marketing and promotional activities of the restaurant. The restaurant manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Social Media Management SOP and the Event Planning SOP.

8. Staff Scheduling and Shift Management: This SOP ensures efficient staffing levels and proper shift management to meet operational needs. It includes procedures for creating employee schedules, managing shift changes, and addressing staffing shortages. The scope of this SOP covers all employees and their work schedules. The restaurant manager is responsible for implementing and monitoring this SOP. References to other SOPs may include the Time and Attendance Tracking SOP and the Employee Leave Management SOP.

9. Quality Control: The purpose of this SOP is to maintain consistent quality standards for food, beverages, and service. It includes procedures for conducting regular quality checks, monitoring customer feedback, and addressing any quality issues promptly. The scope of this SOP covers all aspects of the restaurant’s operations that contribute to quality control. The restaurant manager is responsible for overseeing the implementation of this SOP. References to other SOPs may include the Food Presentation and Plating SOP and the Mystery Shopper Evaluation SOP.

10. Emergency Preparedness: This SOP aims to ensure the restaurant is prepared to handle various emergency situations, such as fires, natural disasters, or medical emergencies. It includes procedures for evacuation, emergency contacts, and communication protocols. The scope of this SOP covers all employees and customers in the restaurant. The restaurant manager is responsible for training staff and conducting regular emergency drills. References to other SOPs may include the Fire Safety SOP and the First Aid and Emergency Response SOP

Restaurant Manager SOP Templates

Looking for SOP templates for your Restaurant Manager work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Restaurant Manager work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.