Example SOPs: Taproom Attendant

Taproom Attendant SOPs

Creating Standard Operating Procedures for your Taproom Attendant work can be difficult and take time. That’s why we’ve created these example Taproom Attendant SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Taproom Attendant SOP examples.

Taproom Attendant SOP Examples

1. Opening Procedures: The purpose of this SOP is to ensure the smooth and efficient opening of the taproom. It includes tasks such as unlocking the doors, turning on lights and equipment, checking inventory levels, and setting up the bar area. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include inventory management and cash handling procedures.

2. Greeting and Seating Guests: This SOP aims to provide a welcoming and positive experience for guests as they enter the taproom. It includes greeting guests with a smile, offering assistance, and guiding them to available seating. The scope of this SOP is limited to the front-of-house area and is the responsibility of the taproom attendant. References to other SOPs may include customer service guidelines and communication protocols.

3. Taking and Serving Orders: The purpose of this SOP is to ensure accurate and efficient order taking and serving. It includes using a POS system to record orders, verifying customer identification for age-restricted products, and delivering orders promptly. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include cash handling procedures and responsible alcohol service guidelines.

4. Product Knowledge and Recommendations: This SOP aims to provide taproom attendants with comprehensive knowledge about the various beers, wines, or spirits offered. It includes familiarizing themselves with the flavor profiles, ingredients, and brewing processes of each product. The scope of this SOP is the responsibility of the taproom attendant and may reference training materials or product catalogs.

5. Cash Handling and Point of Sale (POS) Procedures: The purpose of this SOP is to ensure accurate and secure handling of cash transactions and the proper use of the POS system. It includes procedures for opening and closing cash registers, processing payments, and reconciling cash at the end of the shift. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include cash handling policies and procedures.

6. Cleaning and Sanitization: This SOP is crucial for maintaining a clean and safe environment for both staff and guests. It includes regular cleaning of tables, bar tops, glassware, and other surfaces, as well as sanitizing high-touch areas. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include cleaning schedules and guidelines for handling cleaning chemicals.

7. Responsible Alcohol Service: The purpose of this SOP is to ensure the responsible service of alcohol and compliance with legal requirements. It includes checking identification for age verification, recognizing signs of intoxication, and refusing service when necessary. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include alcohol service training materials and guidelines.

8. Closing Procedures: This SOP aims to ensure a smooth and efficient closing of the taproom at the end of the day. It includes tasks such as cleaning and restocking the bar area, securing cash and inventory, and turning off lights and equipment. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include inventory management and cash handling procedures.

9. Customer Complaint Resolution: The purpose of this SOP is to provide guidelines for handling customer complaints or concerns effectively. It includes active listening, empathizing with the customer, and finding appropriate solutions to resolve the issue. The scope of this SOP is the responsibility of the taproom attendant and may reference customer service guidelines and communication protocols.

10. Emergency Procedures: This SOP is crucial for ensuring the safety of staff and guests in case of emergencies such as fires, medical incidents, or natural disasters. It includes evacuation plans, emergency contact information, and procedures for handling different types of emergencies. The scope of this SOP covers the entire taproom and is the responsibility of the taproom attendant. References to other SOPs may include first aid procedures and emergency response protocols

Taproom Attendant SOP Templates

Looking for SOP templates for your Taproom Attendant work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Taproom Attendant work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.