Example SOPs: Tour Agent

Tour Agent SOPs

Creating Standard Operating Procedures for your Tour Agent work can be difficult and take time. That’s why we’ve created these example Tour Agent SOPs so you can jumpstart your SOP creation process. We want to help you set up your Travel systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Travel procedures in one place, your team will have the information they need at all times. Let’s look at some Tour Agent SOP examples.

Tour Agent SOP Examples

1. SOP: Customer Inquiry Handling
Purpose: This SOP outlines the process for handling customer inquiries received through various channels such as phone calls, emails, or social media. It ensures prompt and accurate responses to customer queries, providing them with necessary information about tour packages, pricing, availability, and any other relevant details. The goal is to provide excellent customer service and convert inquiries into bookings.
Scope: All customer inquiries received by the tour agent.
Person Responsible: Customer Service Representative.
References: SOP for Tour Package Information, SOP for Booking Confirmation.

2. SOP: Tour Package Information
Purpose: This SOP details the process for creating and maintaining accurate tour package information. It includes gathering information about destinations, accommodations, transportation, activities, and pricing. The purpose is to provide comprehensive and up-to-date information to customers, enabling them to make informed decisions about their travel plans.
Scope: All tour packages offered by the tour agent.
Person Responsible: Tour Package Coordinator.
References: SOP for Customer Inquiry Handling, SOP for Booking Confirmation.

3. SOP: Booking Confirmation
Purpose: This SOP outlines the process for confirming bookings made by customers. It includes verifying availability, securing necessary reservations for accommodations, transportation, and activities, and generating booking confirmation documents. The purpose is to ensure accurate and timely booking confirmations, providing customers with peace of mind and avoiding any potential issues.
Scope: All bookings made by customers through the tour agent.
Person Responsible: Booking Coordinator.
References: SOP for Customer Inquiry Handling, SOP for Tour Package Information.

4. SOP: Tour Itinerary Planning
Purpose: This SOP details the process for planning tour itineraries based on customer preferences, available resources, and logistical considerations. It includes selecting destinations, arranging transportation, scheduling activities, and allocating appropriate time for each component. The goal is to create well-organized and enjoyable itineraries that meet customer expectations.
Scope: All tour itineraries created by the tour agent.
Person Responsible: Tour Itinerary Planner.
References: SOP for Tour Package Information, SOP for Booking Confirmation.

5. SOP: Vendor Management
Purpose: This SOP outlines the process for managing relationships with vendors such as hotels, airlines, transportation providers, and activity organizers. It includes negotiating contracts, monitoring service quality, resolving issues, and maintaining up-to-date vendor information. The purpose is to ensure reliable and high-quality services for customers, while also maintaining positive vendor relationships.
Scope: All vendor relationships managed by the tour agent.
Person Responsible: Vendor Manager.
References: SOP for Booking Confirmation, SOP for Tour Itinerary Planning.

6. SOP: Crisis Management
Purpose: This SOP details the process for handling crisis situations that may arise during tours, such as natural disasters, accidents, or political unrest. It includes establishing emergency protocols, training staff on crisis response, coordinating with local authorities, and ensuring the safety and well-being of customers. The goal is to minimize risks and effectively manage crises to protect customers and the reputation of the tour agent.
Scope: All tours organized by the tour agent.
Person Responsible: Crisis Management Team.
References: SOP for Tour Itinerary Planning, SOP for Vendor Management

Tour Agent SOP Templates

Looking for SOP templates for your Tour Agent work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Tour Agent work. Get in touch if you’ve got questions about the quickest way to build out your Travel SOPs library.