Example SOPs: Tour Guide

We’ve made it easy for you to build your Tour Guide SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your Tour Guide SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

Order Starter SOPs

Tour Guide SOPs

Creating Standard Operating Procedures for your Tour Guide work can be difficult and take time. That’s why we’ve created these example Tour Guide SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Tour Guide SOP examples.

Tour Guide SOP Examples

1. SOP: Tour Planning
Purpose: This SOP outlines the process of planning a tour, including selecting destinations, creating itineraries, and coordinating logistics. It ensures that tours are well-organized and meet the expectations of clients.
Scope: This SOP applies to all tour guides in the company and covers both domestic and international tours.
Person Responsible: Tour Operations Manager
References: SOPs for Destination Selection, Itinerary Creation, and Logistics Coordination.

2. SOP: Pre-Tour Briefing
Purpose: This SOP details the procedure for conducting pre-tour briefings with clients. It ensures that clients are well-informed about the tour, including safety guidelines, cultural norms, and any specific requirements.
Scope: All tour guides are responsible for conducting pre-tour briefings for their respective tours.
Person Responsible: Tour Guide
References: SOP for Pre-Tour Briefing Preparation.

3. SOP: Guiding Techniques
Purpose: This SOP provides guidelines for effective tour guiding techniques, including storytelling, engaging with clients, and managing group dynamics. It ensures that tour guides deliver high-quality experiences to clients and maintain a professional demeanor throughout the tour.
Scope: All tour guides are expected to follow these guiding techniques during their tours.
Person Responsible: Tour Guide
References: N/A

4. SOP: Emergency Response
Purpose: This SOP outlines the procedures to be followed in case of emergencies during a tour, such as accidents, natural disasters, or medical emergencies. It ensures that tour guides are prepared to handle unexpected situations and prioritize the safety and well-being of clients.
Scope: All tour guides must be familiar with and follow the emergency response procedures.
Person Responsible: Tour Guide
References: SOP for Emergency Preparedness and SOP for First Aid and CPR.

5. SOP: Customer Feedback Management
Purpose: This SOP details the process of collecting and managing customer feedback after a tour. It ensures that client feedback is properly recorded, analyzed, and used to improve future tours and overall customer satisfaction.
Scope: All tour guides are responsible for collecting feedback from their clients and submitting it to the customer feedback management team.
Person Responsible: Tour Guide, Customer Feedback Management Team
References: SOP for Customer Feedback Collection and SOP for Customer Feedback Analysis.

6. SOP: Tour Evaluation
Purpose: This SOP outlines the procedure for evaluating the success of a tour, including assessing client satisfaction, tour guide performance, and overall tour quality. It ensures that tours meet company standards and identifies areas for improvement.
Scope: Tour Operations Manager is responsible for evaluating tours based on this SOP.
Person Responsible: Tour Operations Manager
References: SOP for Tour Evaluation Criteria.

7. SOP: Cultural Sensitivity
Purpose: This SOP provides guidelines for promoting cultural sensitivity and respect during tours, ensuring that tour guides are knowledgeable about local customs, traditions, and etiquette. It helps create a positive and inclusive experience for clients from diverse backgrounds.
Scope: All tour guides are expected to follow these guidelines to maintain cultural sensitivity.
Person Responsible: Tour Guide
References: SOP for Cultural Sensitivity Training.

8. SOP: Tour Documentation
Purpose: This SOP outlines the process of documenting tour details, including client information, expenses, and any incidents that occur during the tour. It ensures accurate record-keeping and facilitates efficient tour management.
Scope: All tour guides are responsible for documenting tour details as per this SOP.
Person Responsible: Tour Guide
References: SOP for Tour Documentation Guidelines

 

Tour Guide SOP Templates

Looking for SOP templates for your Tour Guide work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Tour Guide work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.

Category: Tag: