Example SOPs: Waitress

We’ve made it easy for you to build your Waitress SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.

Need help setting up your Waitress SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.

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Waitress SOPs

Creating Standard Operating Procedures for your Waitress work can be difficult and take time. That’s why we’ve created these example Waitress SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Waitress SOP examples.

Waitress SOP Examples

1. SOP: Greeting and Seating Guests
Purpose: This SOP outlines the proper procedure for welcoming and seating guests in a restaurant. It ensures that guests feel welcomed and comfortable from the moment they enter the establishment.
Scope: This SOP applies to all waitresses and host/hostesses responsible for greeting and seating guests.
Person Responsible: Waitresses and host/hostesses.
References: This SOP may reference other SOPs such as “Table Setting and Preparation” and “Reservation Management.”

2. SOP: Taking and Delivering Orders
Purpose: This SOP provides guidelines for waitresses on how to take accurate and complete orders from guests and deliver them to the kitchen or bar promptly. It ensures efficient communication between the waitstaff and the kitchen/bar staff.
Scope: This SOP applies to all waitresses responsible for taking and delivering orders.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Menu Knowledge and Upselling” and “Ordering System Usage.”

3. SOP: Food and Beverage Service
Purpose: This SOP outlines the proper procedures for serving food and beverages to guests, including the correct handling of trays, plates, and glassware. It ensures that guests receive their orders in a timely and professional manner.
Scope: This SOP applies to all waitresses responsible for food and beverage service.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Food Safety and Hygiene” and “Beverage Preparation and Presentation.”

4. SOP: Handling Guest Complaints
Purpose: This SOP provides guidelines for waitresses on how to handle guest complaints or concerns effectively. It ensures that guest issues are addressed promptly and that appropriate actions are taken to resolve them.
Scope: This SOP applies to all waitresses responsible for handling guest complaints.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Customer Service Standards” and “Conflict Resolution.”

5. SOP: Cash Handling and Payment Processing
Purpose: This SOP outlines the procedures for handling cash, credit card transactions, and other forms of payment. It ensures accuracy, security, and accountability in financial transactions.
Scope: This SOP applies to all waitresses responsible for cash handling and payment processing.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Point of Sale System Usage” and “End-of-Day Cash Reconciliation.”

6. SOP: Cleaning and Sanitizing Tables and Dining Areas
Purpose: This SOP provides guidelines for waitresses on how to clean and sanitize tables, chairs, and other dining areas to maintain a clean and hygienic environment for guests. It ensures that cleanliness standards are met consistently.
Scope: This SOP applies to all waitresses responsible for cleaning and sanitizing tables and dining areas.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Cleaning Supplies and Equipment Usage” and “Waste Management.”

7. SOP: Closing Duties
Purpose: This SOP outlines the tasks and responsibilities of waitresses during the closing shift. It ensures that all necessary closing duties, such as restocking supplies, cleaning, and securing the premises, are completed efficiently.
Scope: This SOP applies to all waitresses responsible for closing duties.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Inventory Management” and “Security Procedures.”

8. SOP: Upselling and Recommending Menu Items
Purpose: This SOP provides guidelines for waitresses on how to effectively upsell and recommend menu items to guests. It ensures that waitresses are knowledgeable about the menu and can enhance the dining experience for guests.
Scope: This SOP applies to all waitresses responsible for upselling and recommending menu items.
Person Responsible: Waitresses.
References: This SOP may reference other SOPs such as “Menu Knowledge and Upselling” and “Product Training.”

 

Waitress SOP Templates

Looking for SOP templates for your Waitress work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Waitress work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.

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