About: This template contains standard operating procedures (SOPs) for a Workshop Controller in an automotive setting. These SOPs encompass a wide range of responsibilities to ensure efficient and effective workshop operations. Key areas covered include job allocation and scheduling, monitoring job progress and providing updates, managing parts and inventory, vehicle inspection and quality control, customer communication, handling complaints and disputes, maintaining workshop health and safety, optimizing workflow efficiency, managing warranty and recall work, and conducting end-of-day reviews and reporting. By adhering to these SOPs, the Workshop Controller can maintain a productive and safe working environment, ensure high-quality repairs and services, and enhance customer satisfaction.