Example SOPs: Circulation Clerk

Circulation Clerk SOPs

Creating Standard Operating Procedures for your Circulation Clerk work can be difficult and take time. That’s why we’ve created these example Circulation Clerk SOPs so you can jumpstart your SOP creation process. We want to help you set up your Administrative systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Administrative procedures in one place, your team will have the information they need at all times. Let’s look at some Circulation Clerk SOP examples.

Circulation Clerk SOP Examples

1. SOP: Subscription Management
Purpose: This SOP outlines the process for managing subscriptions to various publications or services. It includes procedures for receiving subscription requests, verifying customer information, processing payments, and updating subscription databases. The goal is to ensure accurate and timely subscription management, minimizing errors and customer dissatisfaction.
Scope: This SOP applies to all circulation clerks responsible for handling subscription requests and maintaining subscription databases.
Person Responsible: Circulation Manager or designated circulation clerk.
References: This SOP may reference the SOP for Payment Processing and the SOP for Database Management.

2. SOP: Address Change Requests
Purpose: This SOP details the steps to be followed when receiving address change requests from subscribers. It includes procedures for verifying the subscriber’s identity, updating the address in the database, and notifying relevant departments of the change. The objective is to ensure that subscribers receive their publications at the correct address and minimize delivery issues.
Scope: All circulation clerks responsible for processing address change requests.
Person Responsible: Circulation Clerk or designated staff member.
References: This SOP may reference the SOP for Database Management and the SOP for Communication with Other Departments.

3. SOP: Return and Refund Handling
Purpose: This SOP outlines the process for handling returns and refund requests from subscribers. It includes procedures for verifying the reason for return, processing refunds, updating the subscription status, and coordinating with the finance department for reimbursement. The aim is to provide efficient and satisfactory resolution to subscribers’ return and refund requests.
Scope: All circulation clerks responsible for handling returns and refund requests.
Person Responsible: Circulation Clerk or designated staff member.
References: This SOP may reference the SOP for Payment Processing and the SOP for Communication with Finance Department.

4. SOP: Complaint Resolution
Purpose: This SOP defines the steps to be followed when addressing subscriber complaints. It includes procedures for receiving and documenting complaints, investigating the issue, communicating with relevant departments, and providing appropriate resolutions or compensations. The objective is to ensure prompt and effective resolution of subscriber complaints, maintaining customer satisfaction and loyalty.
Scope: All circulation clerks responsible for handling subscriber complaints.
Person Responsible: Circulation Clerk or designated staff member.
References: This SOP may reference the SOP for Communication with Other Departments and the SOP for Compensation and Resolution.

5. SOP: Renewal Reminders
Purpose: This SOP outlines the process for sending renewal reminders to subscribers whose subscriptions are about to expire. It includes procedures for generating renewal notices, verifying subscriber information, and coordinating with the marketing department for promotional offers. The goal is to encourage subscription renewals and maintain a high retention rate.
Scope: All circulation clerks responsible for sending renewal reminders.
Person Responsible: Circulation Clerk or designated staff member.
References: This SOP may reference the SOP for Communication with Marketing Department and the SOP for Database Management

Circulation Clerk SOP Templates

Looking for SOP templates for your Circulation Clerk work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Circulation Clerk work. Get in touch if you’ve got questions about the quickest way to build out your Administrative SOPs library.