This template contains comprehensive Standard Operating Procedures (SOPs) for automotive warranty clerks. It covers the entire warranty claim lifecycle, starting from verifying warranty coverage and gathering necessary documentation to claim submission, tracking, and handling rejections. The SOPs emphasize clear communication with manufacturers and customers, ensuring timely issue resolution and customer satisfaction. They also detail …

This template contains standard operating procedures (SOPs) for a Workshop Controller in an automotive setting. These SOPs encompass a wide range of responsibilities to ensure efficient and effective workshop operations. Key areas covered include job allocation and scheduling, monitoring job progress and providing updates, managing parts and inventory, vehicle inspection and quality control, customer communication, …

This template contains standard operating procedures (SOPs) for a Workshop Controller in an automotive setting. These SOPs encompass a wide range of responsibilities to ensure efficient and effective workshop operations. Key areas covered include job allocation and scheduling, monitoring job progress and providing updates, managing parts and inventory, vehicle inspection and quality control, customer communication, …

This template contains comprehensive Standard Operating Procedures (SOPs) for Parts Delivery Drivers in the automotive industry. It covers a wide range of essential tasks and responsibilities, starting with pre-trip vehicle inspections to ensure safety and functionality. It also includes route planning and optimization for efficient deliveries, loading and unloading procedures to prevent damage, and effective …

This template contains standard operating procedures (SOPs) for a Parts Storeperson in the automotive industry. It covers a wide range of responsibilities, including receiving and verifying inventory, managing and rotating stock, issuing parts to customers and technicians, processing returns and refunds, conducting cycle counts and audits, handling special orders and backorders, managing hazardous materials, maintaining …

This template contains a comprehensive set of Standard Operating Procedures (SOPs) for a Service Manager in an Australian car dealership. These SOPs cover a wide range of responsibilities, starting from initial customer interactions and appointment scheduling to managing technician workloads and handling service complaints. They also include procedures for post-service follow-ups, parts and inventory management, …

This template contains standard operating procedures (SOPs) for service advisors in Australian car dealerships. It covers a wide range of responsibilities, including customer check-in, vehicle diagnosis and service booking, managing repair orders and documentation, handling unexpected repair costs, vehicle delivery, customer follow-up and satisfaction, handling complaints and disputes, managing parts orders and availability, handling warranty …