We’ve made it easy for you to build your Commercial Teller SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.
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Creating Standard Operating Procedures for your Commercial Teller work can be difficult and take time. That’s why we’ve created these example Commercial Teller SOPs so you can jumpstart your SOP creation process. We want to help you set up your Banking systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Banking procedures in one place, your team will have the information they need at all times. Let’s look at some Commercial Teller SOP examples.
1. Cash Handling and Balancing: The purpose of this SOP is to ensure accurate and secure handling of cash transactions and to maintain proper balance in the cash drawer. The scope of this SOP includes receiving cash deposits, disbursing cash withdrawals, and processing cash transactions. The commercial teller is responsible for following this SOP, and it references the Cash Handling Policy and the Cash Balancing Procedure SOPs.
2. Customer Service: The purpose of this SOP is to provide exceptional customer service to commercial banking clients. It includes greeting customers, addressing their inquiries, and assisting with account-related services. The scope of this SOP covers all customer interactions and requires the commercial teller to follow the Customer Service Policy and the Customer Complaint Resolution SOP.
3. Account Opening and Maintenance: This SOP outlines the procedures for opening new commercial accounts and maintaining existing ones. The purpose is to ensure accurate and efficient processing of account-related requests, such as account opening, closing, and updating customer information. The commercial teller is responsible for following this SOP, which references the Account Opening Checklist and the Account Maintenance Form SOPs.
4. Check Processing: The purpose of this SOP is to guide the commercial teller in processing checks, including depositing, endorsing, and verifying funds availability. The scope includes handling both paper and electronic checks, as well as managing check returns and exceptions. The commercial teller is responsible for following this SOP, which references the Check Endorsement Policy and the Check Return Procedure SOPs.
5. Currency Exchange: This SOP outlines the procedures for exchanging foreign currencies for commercial clients. The purpose is to ensure accurate currency conversion rates, proper documentation, and compliance with regulatory requirements. The commercial teller is responsible for following this SOP, which references the Currency Exchange Policy and the Currency Exchange Rate Chart SOPs.
6. Security and Fraud Prevention: The purpose of this SOP is to maintain a secure banking environment and prevent fraudulent activities. It includes procedures for verifying customer identification, detecting counterfeit currency, and reporting suspicious transactions. The commercial teller is responsible for following this SOP, which references the Security Policy and the Fraud Prevention Guidelines SOPs.
7. End-of-Day Closing: This SOP outlines the procedures for closing the commercial teller’s daily activities. The purpose is to ensure accurate reporting, reconciliation of cash, and proper documentation for audit purposes. The commercial teller is responsible for following this SOP, which references the End-of-Day Checklist and the Cash Reconciliation Procedure SOPs.
8. Compliance and Regulatory Requirements: This SOP provides guidelines for adhering to banking regulations and compliance standards. The purpose is to ensure that all commercial banking activities are conducted in accordance with legal and regulatory requirements. The commercial teller is responsible for following this SOP, which references the Compliance Policy and the Regulatory Reporting Procedure SOPs.
9. Referral and Cross-Selling: This SOP outlines the procedures for identifying sales opportunities and referring commercial clients to other banking products and services. The purpose is to maximize customer satisfaction and increase revenue for the bank. The commercial teller is responsible for following this SOP, which references the Referral Tracking Form and the Cross-Selling Training Manual SOPs.
10. Recordkeeping and Documentation: This SOP provides guidelines for maintaining accurate and organized records of commercial banking transactions. The purpose is to ensure easy retrieval of information, compliance with recordkeeping regulations, and efficient audit processes. The commercial teller is responsible for following this SOP, which references the Record Retention Policy and the Document Filing Procedure SOPs
Looking for SOP templates for your Commercial Teller work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Commercial Teller work. Get in touch if you’ve got questions about the quickest way to build out your Banking SOPs library.
