We’ve made it easy for you to build your Keno Dealer SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.
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Creating Standard Operating Procedures for your Keno Dealer work can be difficult and take time. That’s why we’ve created these example Keno Dealer SOPs so you can jumpstart your SOP creation process. We want to help you set up your Gaming systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Gaming procedures in one place, your team will have the information they need at all times. Let’s look at some Keno Dealer SOP examples.
1. Opening Procedures: The purpose of this SOP is to ensure the smooth and efficient opening of the Keno gaming area. It includes tasks such as checking the equipment, verifying cash floats, and setting up the necessary paperwork. The scope of this SOP covers the Keno dealer responsible for opening the gaming area. References to other SOPs may include cash handling procedures and equipment maintenance guidelines.
2. Game Setup: This SOP outlines the steps required to set up the Keno game for players. It includes tasks such as verifying the game schedule, preparing the game board, and ensuring the availability of necessary supplies. The scope of this SOP covers the Keno dealer responsible for setting up the game. References to other SOPs may include game rule guidelines and equipment maintenance procedures.
3. Ticket Sales: The purpose of this SOP is to provide guidelines for selling Keno tickets to players. It includes tasks such as explaining the game rules, handling cash transactions, and issuing tickets accurately. The scope of this SOP covers the Keno dealer responsible for ticket sales. References to other SOPs may include cash handling procedures and customer service guidelines.
4. Game Monitoring: This SOP outlines the procedures for monitoring the Keno game in progress. It includes tasks such as tracking numbers drawn, verifying winning tickets, and resolving any disputes or issues that may arise. The scope of this SOP covers the Keno dealer responsible for game monitoring. References to other SOPs may include game rule guidelines and dispute resolution procedures.
5. Payout Procedures: The purpose of this SOP is to provide guidelines for processing payouts to winning players. It includes tasks such as verifying winning tickets, calculating payouts accurately, and recording the transactions. The scope of this SOP covers the Keno dealer responsible for payout procedures. References to other SOPs may include cash handling procedures and record-keeping guidelines.
6. Closing Procedures: This SOP outlines the steps required to close the Keno gaming area at the end of the day. It includes tasks such as reconciling cash floats, securing equipment, and completing necessary paperwork. The scope of this SOP covers the Keno dealer responsible for closing procedures. References to other SOPs may include cash handling procedures and equipment maintenance guidelines.
7. Customer Service: The purpose of this SOP is to provide guidelines for delivering excellent customer service to Keno players. It includes tasks such as greeting customers, answering their questions, and addressing any concerns or complaints. The scope of this SOP covers the Keno dealer responsible for customer service. References to other SOPs may include communication guidelines and dispute resolution procedures.
8. Safety and Security: This SOP outlines the procedures for ensuring the safety and security of the Keno gaming area. It includes tasks such as monitoring surveillance cameras, reporting any suspicious activities, and following emergency protocols. The scope of this SOP covers the Keno dealer responsible for safety and security. References to other SOPs may include emergency response procedures and equipment maintenance guidelines.
9. Training and Development: The purpose of this SOP is to provide guidelines for training and developing Keno dealers. It includes tasks such as conducting training sessions, evaluating performance, and providing feedback and coaching. The scope of this SOP covers the Keno dealer responsible for training and development. References to other SOPs may include performance evaluation procedures and training materials.
10. Compliance and Regulatory Procedures: This SOP outlines the procedures for ensuring compliance with gaming regulations and industry standards. It includes tasks such as verifying age and identification of players, reporting any suspicious activities, and maintaining accurate records. The scope of this SOP covers the Keno dealer responsible for compliance and regulatory procedures. References to other SOPs may include record-keeping guidelines and reporting protocols
Looking for SOP templates for your Keno Dealer work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Keno Dealer work. Get in touch if you’ve got questions about the quickest way to build out your Gaming SOPs library.
