We’ve made it easy for you to build your Proposition Player SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.
Need help setting up your Proposition Player SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.
Creating Standard Operating Procedures for your Proposition Player work can be difficult and take time. That’s why we’ve created these example Proposition Player SOPs so you can jumpstart your SOP creation process. We want to help you set up your Gaming systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Gaming procedures in one place, your team will have the information they need at all times. Let’s look at some Proposition Player SOP examples.
1. SOP: Game Rules and Procedures
Purpose: This SOP outlines the specific rules and procedures for each game offered by the casino, ensuring consistency and fairness in gameplay. It includes details on how to handle bets, payouts, and any special rules or variations.
Scope: All proposition players and casino staff involved in conducting the games.
Person Responsible: Casino management or gaming supervisor.
References: This SOP may reference other specific game-related SOPs, such as “Blackjack Rules and Procedures” or “Roulette Rules and Procedures.”
2. SOP: Cash Handling and Chip Redemption
Purpose: This SOP provides guidelines for proposition players when handling cash and redeeming chips from players. It includes procedures for counting and verifying cash, ensuring accurate chip redemption, and maintaining security and confidentiality.
Scope: All proposition players involved in cash handling and chip redemption.
Person Responsible: Proposition player and casino cashier.
References: This SOP may reference the “Cash Handling Policy” and “Chip Redemption Procedures” SOPs for additional guidance.
3. SOP: Customer Service and Player Interaction
Purpose: This SOP outlines the expected standards of customer service and player interaction for proposition players. It includes guidelines for maintaining a friendly and professional demeanor, addressing player inquiries or complaints, and resolving conflicts or disputes.
Scope: All proposition players interacting with players.
Person Responsible: Proposition player and casino management.
References: This SOP may reference the “Customer Service Policy” and “Conflict Resolution Procedures” SOPs for additional guidance.
4. SOP: Game Security and Surveillance
Purpose: This SOP provides guidelines for proposition players to ensure game security and surveillance measures are followed. It includes procedures for identifying and reporting suspicious activities, handling counterfeit currency, and cooperating with casino security and surveillance personnel.
Scope: All proposition players involved in game security and surveillance.
Person Responsible: Proposition player and casino security/surveillance team.
References: This SOP may reference the “Security and Surveillance Policy” and “Counterfeit Currency Handling Procedures” SOPs for additional guidance.
5. SOP: Responsible Gambling Practices
Purpose: This SOP outlines the responsible gambling practices that proposition players must adhere to. It includes procedures for identifying and addressing potential gambling addiction or problem gambling issues, providing information on responsible gambling resources, and promoting a safe and enjoyable gaming environment.
Scope: All proposition players involved in player interactions.
Person Responsible: Proposition player and casino management.
References: This SOP may reference the “Responsible Gambling Policy” and “Problem Gambling Intervention Procedures” SOPs for additional guidance.
6. SOP: Game Setup and Equipment Maintenance
Purpose: This SOP provides guidelines for proposition players regarding game setup and equipment maintenance. It includes procedures for setting up game tables, inspecting and maintaining gaming equipment, and reporting any malfunctions or issues promptly.
Scope: All proposition players involved in game setup and equipment maintenance.
Person Responsible: Proposition player and casino maintenance team.
References: This SOP may reference the “Game Setup Checklist” and “Equipment Maintenance Procedures” SOPs for additional guidance.
7. SOP: Compliance with Gaming Regulations
Purpose: This SOP ensures that proposition players comply with all applicable gaming regulations and laws. It includes procedures for verifying player identification, reporting suspicious transactions, and adhering to anti-money laundering (AML) and know your customer (KYC) requirements.
Scope: All proposition players involved in gaming operations.
Person Responsible: Proposition player and casino compliance officer.
References: This SOP may reference the “Gaming Regulations Manual” and “AML/KYC Procedures” SOPs for additional guidance
Looking for SOP templates for your Proposition Player work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Proposition Player work. Get in touch if you’ve got questions about the quickest way to build out your Gaming SOPs library.
