Example SOPs: 911 Dispatcher

911 Dispatcher SOPs

Creating Standard Operating Procedures for your 911 Dispatcher work can be difficult and take time. That’s why we’ve created these example 911 Dispatcher SOPs so you can jumpstart your SOP creation process. We want to help you set up your Emergency Services systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Emergency Services procedures in one place, your team will have the information they need at all times. Let’s look at some 911 Dispatcher SOP examples.

911 Dispatcher SOP Examples

1. Call Taking SOP: The purpose of this SOP is to provide guidelines for 911 dispatchers to effectively and efficiently handle incoming emergency calls. It outlines the steps to gather essential information from callers, assess the situation, and dispatch appropriate emergency services. The scope of this SOP includes all incoming emergency calls received by the dispatch center. The 911 Dispatcher is responsible for following this SOP. Reference to other SOPs includes the Dispatching SOP for transferring the call to the appropriate emergency response unit.

2. Dispatching SOP: This SOP aims to establish a standardized process for dispatching emergency response units based on the information received from the call taker. It outlines the steps to prioritize calls, determine the appropriate response units, and provide them with accurate and timely information. The scope of this SOP includes all emergency response units within the jurisdiction. The 911 Dispatcher is responsible for following this SOP. Reference to other SOPs includes the Call Taking SOP for receiving accurate information and the Incident Reporting SOP for documenting dispatched units and actions taken.

3. Emergency Medical Dispatch SOP: The purpose of this SOP is to guide 911 dispatchers in providing pre-arrival medical instructions to callers in emergency medical situations. It outlines the steps to assess the severity of the medical condition, provide appropriate instructions, and offer reassurance until medical help arrives. The scope of this SOP includes all medical emergencies reported through 911 calls. The 911 Dispatcher is responsible for following this SOP. Reference to other SOPs includes the Call Taking SOP for gathering necessary information and the Dispatching SOP for coordinating with medical response units.

4. Incident Reporting SOP: This SOP establishes a standardized process for documenting and reporting incidents handled by 911 dispatchers. It outlines the steps to accurately record incident details, actions taken, and outcomes. The scope of this SOP includes all incidents received and dispatched by the dispatch center. The 911 Dispatcher is responsible for following this SOP. Reference to other SOPs includes the Call Taking SOP for initial incident information and the Dispatching SOP for documenting dispatched units.

5. Radio Communication SOP: The purpose of this SOP is to provide guidelines for effective radio communication between 911 dispatchers and emergency response units. It outlines the proper use of radio codes, clear and concise communication techniques, and radio etiquette. The scope of this SOP includes all radio communications within the jurisdiction. The 911 Dispatcher and emergency response units are responsible for following this SOP. Reference to other SOPs includes the Dispatching SOP for coordinating response units and the Incident Reporting SOP for documenting radio communications related to incidents.

6. Stress Management SOP: This SOP aims to provide strategies and resources for managing stress and maintaining mental well-being for 911 dispatchers. It outlines techniques for self-care, stress reduction, and accessing support services. The scope of this SOP includes all 911 dispatchers within the organization. The 911 Dispatcher and their supervisors are responsible for following this SOP. Reference to other SOPs includes the Incident Reporting SOP for documenting stress-related incidents and the Emergency Medical Dispatch SOP for managing stress during high-pressure medical situations.

7. Equipment Maintenance SOP: The purpose of this SOP is to establish procedures for the regular maintenance and testing of communication and dispatching equipment used by 911 dispatchers. It outlines the steps for equipment inspection, cleaning, and troubleshooting. The scope of this SOP includes all communication and dispatching equipment within the dispatch center. The 911 Dispatcher and designated maintenance personnel are responsible for following this SOP. Reference to other SOPs includes the Radio Communication SOP for testing radio equipment functionality.

8. Training and Certification SOP: This SOP aims to provide guidelines for the training and certification process for 911 dispatchers. It outlines the required training modules, evaluation criteria, and ongoing professional development requirements. The scope of this SOP includes all 911 dispatchers within the organization. The Human Resources department and Training Coordinator are responsible for following this SOP. Reference to other SOPs includes the Call Taking SOP, Dispatching SOP, and Emergency Medical Dispatch SOP for training purposes.

9. Quality Assurance SOP: The purpose of this SOP is to establish a quality assurance program to ensure the adherence to established procedures and standards by 911 dispatchers. It outlines the steps for monitoring and evaluating call handling, dispatching, and incident documentation. The scope of this SOP includes all 911 dispatchers within the organization. The Quality Assurance team and supervisors are responsible for following this SOP. Reference to other SOPs includes the Call Taking SOP, Dispatching SOP, and Incident Reporting SOP for evaluating adherence to procedures

911 Dispatcher SOP Templates

Looking for SOP templates for your 911 Dispatcher work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your 911 Dispatcher work. Get in touch if you’ve got questions about the quickest way to build out your Emergency Services SOPs library.