We’ve made it easy for you to build your Cafe Staff SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.
Need help setting up your Cafe Staff SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.
Creating Standard Operating Procedures for your Cafe Staff work can be difficult and take time. That’s why we’ve created these example Cafe Staff SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Cafe Staff SOP examples.
1. Opening Procedures: The purpose of this SOP is to outline the steps required to open the cafe for business each day. It includes tasks such as unlocking the doors, turning on equipment, preparing the cash register, and setting up the dining area. The scope of this SOP covers all staff members involved in opening the cafe. The person responsible for this SOP is the shift supervisor. References to other SOPs may include the cash handling procedures and equipment maintenance guidelines.
2. Cash Handling Procedures: This SOP aims to establish guidelines for handling cash transactions in the cafe. It includes steps for counting cash, making change, and recording sales accurately. The scope of this SOP covers all staff members involved in cash handling. The person responsible for this SOP is the cafe manager. References to other SOPs may include the opening and closing procedures, as well as the inventory management procedures.
3. Food Safety and Hygiene: The purpose of this SOP is to ensure that all food preparation and handling practices in the cafe comply with health and safety regulations. It includes guidelines for proper handwashing, food storage, temperature control, and cleaning procedures. The scope of this SOP covers all staff members involved in food preparation and handling. The person responsible for this SOP is the head chef or kitchen manager. References to other SOPs may include the cleaning and sanitization procedures, as well as the receiving and storage procedures for food supplies.
4. Customer Service Standards: This SOP outlines the expected level of customer service provided by cafe staff. It includes guidelines for greeting customers, taking orders, serving food and beverages, and handling customer complaints or inquiries. The scope of this SOP covers all staff members involved in customer service. The person responsible for this SOP is the cafe manager. References to other SOPs may include the cash handling procedures, as well as the food safety and hygiene guidelines.
5. Closing Procedures: The purpose of this SOP is to outline the steps required to close the cafe at the end of the day. It includes tasks such as cleaning and sanitizing the kitchen and dining area, restocking supplies, and securing the premises. The scope of this SOP covers all staff members involved in closing the cafe. The person responsible for this SOP is the shift supervisor. References to other SOPs may include the cash handling procedures and equipment maintenance guidelines.
6. Equipment Maintenance: This SOP aims to ensure that all cafe equipment is properly maintained and in good working condition. It includes guidelines for regular cleaning, inspection, and reporting of any equipment issues. The scope of this SOP covers all staff members involved in equipment maintenance. The person responsible for this SOP is the cafe manager. References to other SOPs may include the opening and closing procedures, as well as the food safety and hygiene guidelines.
7. Inventory Management: The purpose of this SOP is to establish procedures for managing cafe inventory, including ordering, receiving, storing, and tracking supplies. It includes guidelines for conducting regular inventory counts, monitoring stock levels, and maintaining accurate records. The scope of this SOP covers all staff members involved in inventory management. The person responsible for this SOP is the cafe manager. References to other SOPs may include the food safety and hygiene guidelines, as well as the cash handling procedures.
8. Staff Training and Development: This SOP outlines the process for training new cafe staff and providing ongoing development opportunities for existing employees. It includes guidelines for conducting orientation sessions, job-specific training, and performance evaluations. The scope of this SOP covers all staff members involved in training and development. The person responsible for this SOP is the human resources manager or training coordinator. References to other SOPs may include the customer service standards, as well as the food safety and hygiene guidelines.
9. Marketing and Promotions: The purpose of this SOP is to establish procedures for implementing marketing and promotional activities to attract customers and increase sales. It includes guidelines for creating and distributing promotional materials, managing social media accounts, and organizing special events. The scope of this SOP covers all staff members involved in marketing and promotions. The person responsible for this SOP is the marketing manager or cafe manager. References to other SOPs may include the customer service standards, as well as the inventory management procedures.
10. Emergency Procedures: This SOP aims to ensure the safety of staff and customers in the event of an emergency, such as a fire, medical incident, or natural disaster. It includes guidelines for evacuation procedures, emergency contact information, and first aid protocols. The scope of this SOP covers all staff members and customers present in the cafe during an emergency. The person responsible for this SOP is the cafe manager. References to other SOPs may include the staff training and development procedures, as well as the equipment maintenance guidelines
Looking for SOP templates for your Cafe Staff work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Cafe Staff work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.
