We’ve made it easy for you to build your Tour Coordinator SOPs. Add the example SOPs to our SOPs template and then customise them to suit your specific systems & processes.
Need help setting up your Tour Coordinator SOPs library? Speak to our team about our SOP starter templates that are tailored to your specific industry.
Creating Standard Operating Procedures for your Tour Coordinator work can be difficult and take time. That’s why we’ve created these example Tour Coordinator SOPs so you can jumpstart your SOP creation process. We want to help you set up your Hospitality systems and processes by taking these sample SOPs and building out your own SOPs template library. By having all your Hospitality procedures in one place, your team will have the information they need at all times. Let’s look at some Tour Coordinator SOP examples.
1. SOP: Tour Booking Process
Purpose: This SOP outlines the step-by-step process for booking tours, ensuring a smooth and efficient reservation system. It includes gathering customer information, checking availability, providing tour options, confirming bookings, and collecting payment. The purpose is to streamline the booking process and ensure accurate and timely reservations.
Scope: This SOP applies to all tour coordinators responsible for handling tour bookings within the hospitality industry.
Person Responsible: Tour Coordinator
References: This SOP may reference the SOP for Customer Information Collection and the SOP for Payment Collection.
2. SOP: Tour Itinerary Creation
Purpose: The purpose of this SOP is to guide tour coordinators in creating detailed and well-structured tour itineraries. It includes gathering information about the destination, selecting attractions and activities, arranging transportation, and creating a day-by-day schedule. The goal is to provide customers with a comprehensive and enjoyable tour experience.
Scope: This SOP applies to all tour coordinators responsible for creating tour itineraries within the hospitality industry.
Person Responsible: Tour Coordinator
References: This SOP may reference the SOP for Transportation Arrangement and the SOP for Attraction Selection.
3. SOP: Tour Guide Assignment
Purpose: This SOP outlines the process for assigning tour guides to specific tours. It includes evaluating the tour requirements, matching the guide’s expertise and language skills, and communicating the assignment to the guide. The purpose is to ensure that each tour is led by a knowledgeable and suitable guide, enhancing the overall customer experience.
Scope: This SOP applies to all tour coordinators responsible for assigning tour guides within the hospitality industry.
Person Responsible: Tour Coordinator
References: This SOP may reference the SOP for Tour Guide Evaluation and the SOP for Language Skills Assessment.
4. SOP: Customer Communication and Support
Purpose: This SOP provides guidelines for effective communication and support to customers throughout their tour experience. It includes responding to inquiries, providing pre-tour information, addressing concerns or complaints, and offering assistance during the tour. The purpose is to maintain a high level of customer satisfaction and ensure a positive reputation for the business.
Scope: This SOP applies to all tour coordinators responsible for customer communication and support within the hospitality industry.
Person Responsible: Tour Coordinator
References: This SOP may reference the SOP for Complaint Handling and the SOP for Pre-Tour Information Provision.
5. SOP: Tour Evaluation and Improvement
Purpose: The purpose of this SOP is to establish a systematic process for evaluating tours and identifying areas for improvement. It includes collecting feedback from customers, analyzing tour performance, identifying strengths and weaknesses, and implementing necessary changes. The goal is to continuously enhance the quality of tours and meet customer expectations.
Scope: This SOP applies to all tour coordinators responsible for evaluating and improving tours within the hospitality industry.
Person Responsible: Tour Coordinator
References: This SOP may reference the SOP for Customer Feedback Collection and the SOP for Performance Analysis
Looking for SOP templates for your Tour Coordinator work? We’ve got you covered. You can build out your company SOPs using the sample SOP information above (added to our template) or our team can put together a starter SOPs template based on your Tour Coordinator work. Get in touch if you’ve got questions about the quickest way to build out your Hospitality SOPs library.
